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Question

GSX lookup stopped working

  • February 10, 2014
  • 3 replies
  • 17 views

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Recently, I have observed the GSX lookup stopped working (JSS 9.21). The account setting is correct and it tests out correctly (and works when logging into the GSX website). However, when attempting a lookup it now always fails ("lookup was not successful"). I do not see any errors in the logs for the individual computers. I also am not seeing anything in the JamfSoftwareServer.log file.

Anyone else seen this?

3 replies

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  • Contributor
  • February 10, 2014

FWIW, we're not seeing any issues in our 9.21 test environment or 8.73 production environment.


  • March 7, 2014

I've recently noticed GSX lookups failing to return any info as well. Confirmed my WSDL location with Apple. JSS v9.24.


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  • Contributor
  • March 19, 2014

I'm having the same issue here... My server is sitting behind a proxy, though I had this functionality working at one point. I've verified the proxy info is configured on the server (netsh winhttp set proxy) as well as IE, and I can even hit the test link (https://gsxws2.apple.com/gsx-ws/services/am/asp) through IE on the server.. Just can't do the GSX lookup through the JSS.

Sure would be awesome if the JSS was proxy aware.. From my standpoint if there was a section under 'Global Management' where I could supply proxy info, that would be huge. But maybe there's something like that I'm just not aware of. If so, somebody set me straight! :)

-Bill