Incorrect Software Update Plan "Success"

[Chris_Cover]

I've seen this a couple of times now where a device claims that a Managed Software Update plan has "succeeded" but the device has not actually been updated.

Most recent is a device set to go from 14.7.2 -> 14.7.3. It is still on 14.7.2 but the plan says it succeeded and there are no pending plans.

Operating System History says:

14.7.3

Download, install, and restart

Success

03/03/2025 at 2:11 AM

Details:

Install action:Download, install, and restart

Update action:Specific version (14.7.3)

Current state:PlanCompleted

Error reasons:

Deferrals:N/A

Previous notifications sent:N/A

Last event in the store:

"type" : ".VerificationResultEvent", "managementUUID" : "fa6332eb-f266-46f9-b476-82478fac0f4c", "processManagerUUID" : "f3a47dd9-42d9-4117-bccf-83ec73181ed8", "id" : 248580, "deviceObjectId" : 1, "eventReceivedEpoch" : 1740985898532

Not sure how it verified as done if the OS has not in fact been updated.

[sdagley]

@Chris_Cover Just to verify, these Macs have completed a restart and submitted an inventory since the PlanCompleted was reported?

[Chris_Cover]

Sorry for the delay as I was unable to log into Jamf.

Yes the example machine had been rebooted. The example above is the second plan after the first one said it succeeded. The end user finally had the update install.