Installs from user’s Admin account failing

[DAMc]

I recently deployed our first enrolled M1 MacBook. I logged in and added the user as an Admin account but the user could not install Teams or Zoom. Both failed after the user put in her password for the install. I logged in as me and both apps installed OK following the user’s method of downloading from the respective websites. User logged in and was able to set up both programs. Is there a Jamf setting that is preventing her Admin account from installing or is this an Apple setting?

Any insight would be appreciated

[dvasquez]

Are you also using Jamf Connect? 

Is the laptop impacted by the additional policy?

Can you manually update the account to admin? Is it listed as admin in the users and groups sys preferences? 
are you using prestige enrollment or user enrollment? 

I skip user creation and leave that to Jamf Connect.

Send us some screenshots.

Thank you

[DAMc]

dvasquez, we do not use Jamf Connect. We just have Jamf Pro and Protect. I don't believe there is an additional policy affecting the user account. The user is not available but I will check when she is. It was an Admin account when I set it up so I will have to confirm that it still is. I will have to look in to Jamf Connect. 

[danlaw777]

did you make sure rosetta was installed?

[DAMc]

No. I am new to Apple and Jamf. I will look up rosetta.

[dvasquez · Accepted solution]

This will help:

/usr/sbin/softwareupdate --install-rosetta --agree-to-license

Good luck!