Inventory NOT updating

[lnguyen2]

We're new to the Jamf environment, but have attempted to look through several articles/discussions regarding inventory updates.

Issue: Our macs show an initial inventory update when they were enrolled, but no subsequent updates. The Last Check-in time/date is accurate and seems to be working. Additionally, we are seeing the following result: verbose: Gathering screen saver idle time. I'm not sure if that's part of the problem.

Any information/advise would be greatly appreciated.

Baseline:
1. enroll mac into jamf cloud
2. forced sudo jamf recon -verbose (see attached)
3. See attached for the console readout.

[nathan_berger]

We had the same issue on our MacBooks. The inial recon took approximately 20 minutes to run, but subsequent recon operations took less than a minutes. I'd let it run for at least 30 minutes to see if it completes.

[allanp81]

May not be related, but we used to see really long inventory times which we eventually discovered was down to SMB mappings linked in the user's home directories.