iPad apps are not installing after enrollment

[ihunckler]

I am experiencing an issue where iPad apps are not installing on certain devices. This issue started on November 12th 2024.

The affected devices are only devices that have not been enrolled in Jamf before. If I wipe a currently enrolled device and reenroll it, the apps will load just fine. 

All apps I have pushed are not installing (including self service). 

The errors I get on the iPad are "sign into iTunes to allow domain.jamfcloud.com to manage and install apps" and "This Apple ID can not purchase App Store Apps"

My organization has managed Apple IDs and we use VPP for all apps. I checked, and there are no apps that are not under VPP or have run out of licenses, despite Jamf Pro saying, "Pending - All licenses are in use or the license is not assigned yet" under pending commands.

This has never happened before and I am extremely confused on why this is only happening to devices that have not been enrolled into Jamf before.

Any ideas are appreciated!

[AJPinto · Accepted solution]

Try renewing your VPP certificate.

[ihunckler]

This worked!

I wonder what caused this issue? We renewed our VPP certificate 3 months ago so it wasn't expired. The Jamf Support rep I was with did not seem to know either. 

[dlondon]

@ihunckler Just put that error message into the Jamf Nation search - there are tons of posts on it.  If none of those help, contact Jamf support