iPad no longer visible in the JSS

Tolandese
Contributor

I have one singular iPad that has disappeared from my JSS twice now. When I physically check the device it tells me in the settings that it is still connected. I am not able to manage the device. Device management on the iPad still lists the MDM profile and certificates. The first time this happened I did a wipe & restore but I do not want to have to repeat this every month. Has anyone else come across this issue?

3 REPLIES 3

pakkari
New Contributor

Hmm I have had this happen before. What version of the JSS are on? Are you using DEP or configurator?

Tolandese
Contributor

Currently in JSS 9.96.1472575603.c using DEP for everything.

pakkari
New Contributor

Damn ok sorry I my issue was due to a massive bug in configurator at the time of supervising the iPads.