iPad Self Service not working properly

New Contributor

We provided some apps for our students using the self-service option, however, we ran out of codes for one app, and thus some students were left with a "pending" notification when they went to the App Store.

We loaded more VPP licenses, and told the students to go back to self-service, but instead of downloading the app, for those who had tried before it is stuck on "pending" with no activity at all. Very frustrating!


New Contributor III

Does it still do this if the students double tap the home button and kill Self Service and launch it again?

New Contributor III

clear the vpp codes and reupload the spreadsheet from the vpp site

Valued Contributor II

Just guessing since I do not yet use VPP - but has the Pending app install for the student's device in History been Cancelled?

What I normally do for stuck app installs (In-House) is 1) try to delete the app icon on the iPad if it is there, 2) Cancel the Pending App, 3) restart the iPad, 4) Update Inventory.