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ipad stuck on single app mode after changing the wifi password

Alex_Tatarinov
New Contributor II

2 weeks ago

Our infra team changed the wifi password for an SSID that was also being user for an iPad in our office, the iPad itself is in single app mode by a configuration profile.
Problem is, it cannot access the internet anymore and obviously jamf commands do not work on it, apart from wiping the machine itself, are there any other options we can use?

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4 REPLIES 4

AJPinto
Honored Contributor III

2 weeks ago

 

  1. Set the password back, create a second SSID, push a configuration profile to connect to that network. Change the PW on the original network, update the configuration profile for that network and put the iPads back on that network.
  2. Connect the iPads with Ethernet and push a updated configuration profile.
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Alex_Tatarinov
New Contributor II
In response to AJPinto

2 weeks ago

Unfortunately, that's not possible for us.

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obi-k
Valued Contributor II

2 weeks ago

Could also try connecting/tethering to Apple Configurator for Mac.

Lasse
Contributor

Wednesday

Connect the iPad to the internet via adapters. If lightning, use a Lightning to usb, usb to ethernet. If USB-c, use USB-c to ethernet adapter. Connect to a network without certificate requirements. Should let it check in and get the latest update.

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