Posted on 02-22-2022 02:48 PM
I have a few devices that didn't get added to Apple Business Manager (ABM) for whatever reason. I am going to try to add it myself by following the steps here:
https://blog.kandji.io/add-devices-to-apple-business-manager-using-apple-configurator-2
But I want a sanity check that under Section 2 - Add Devices to Apple Business Manager, step 8 - generate a new Supervision Identity - if I do this, I won't break any already enrolled devices (Mac or iPad). There are some firm warnings under the help section about testing well and using the same Supervision Identity for all the devices.
That makes me think there is a chance that creating a new Supervision Identity will break the existing devices that are already enrolled in ABM and cause them to become unmanaged and have to wipe and reinstall hundreds of Macs and iPads. You know - that nightmare scenario every Mac Admin has. Because I don't want that.
How do I add this little guy without breaking the fleet?
Posted on 02-22-2022 08:07 PM
You definitely don't need any supervision identities to enroll devices in Apple Business Manager. The only time you'd need a supervision identity is while using Apple Configurator to enroll your devices into your MDM.
Posted on 02-23-2022 08:58 AM
Thanks for the reply, however, I think the question you were answering was "Do I need a supervision identity to add a device to ABM?".
But the question I was asking is "Will creating a new supervision identity break the old supervision identity on existing devices?".
Posted on 03-01-2022 03:37 AM
Just wondering if you managed to find out about this? The instructions surrounding this are a bit confusing....
Posted on 03-01-2022 08:57 AM
No - nothing. And I agree - there is little documentation about it and what I did find alluded to bad things happening - which doesn't really make sense if you are just trying to add a device into ABM.
Posted on 03-01-2022 10:49 AM
The answer is "No". A supervision identity is only there to tell your MDM to trust Apple Configurator when enrolling devices. Also Supervision identities have no use when enrolling devices in AXM. A new supervision identity won't break anything, as your enrolled devices are already trusting your MDM server, so no problem there.