iPads enroll but fail to show in jss or pull apps

[jfreeseman]

I went through the enrollment process with some new ipads we received and they say they were enrolled. However Inventory of mobile devices does not list it and the Self Service Icon does not get pushed to the iPad.

Have I done something wrong? It worked when I had my jumpstart on it and the only thing that has changed is my activation code.

[mm2270 · Accepted solution]

You may have some ports being blocked on your network that the iPads use to connect back into your JSS to submit inventory. Even if you do this all on an internal network, the communication is still being routed through Apple's APN service.

Take a look at this kb article for the ports you should check on. The last 3 in the list in particular-

https://jamfnation.jamfsoftware.com/article.html?id=34

[jfreeseman]

Thanks @mm2270. I had forgotten the last 3 ports. Odd thing that it all worked during the Jumpstart