Is APNS down?

donmontalvo
Esteemed Contributor III

Push Diagnostics is failing in two geographical regions, is anyone else seeing it?

Their status page shows APNS is good.

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10 REPLIES 10

bentoms
Release Candidate Programs Tester

dde8118b46224dd7a63b6488fbfabff6

From home.. seems something is up

donmontalvo
Esteemed Contributor III

Thank you for the sanity check. :)

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donmontalvo
Esteemed Contributor III

MDM profiles are actually installing now, but Push Diagnostics continues to show errors.

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gskibum
Contributor III

Mine failed with Push Diagnostics same as bentoms. But that's nothing new for me. :-)

donmontalvo
Esteemed Contributor III

Opened a case with Apple so they can explain what's happening.

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donmontalvo
Esteemed Contributor III

Apple responded that there's nothing wrong with APNS.

This might be why Apple SE said it may be the tool.

87418dee45524f2f939c54d1c352d451

Newly enrolled Macs only show MDM Profile in list but nothing else.

Opening a ticket with JAMF to troubleshoot.

Hello Don, Thank you for contacting Apple. I further checked the APNS service availability for the rennet two days, but everything is fine. So the issue shouldn't be related with APNS. I also tested by pushing a profile to the Mac in my lab just now, it worked, while at the same time, Test Push in Push Diagnostics App still showed red error. I'm not sure why it reports Test Push as failed, but apparent APNS is working, it looks like that we cannot reply on this App to determine the real status of APNS. To further troubleshoot this issue, could you please let me know the following: jEzhtx17ALjaHaFvJWS4 If you have anything else to add that could help us isolate the problem, please feel free to do so. XXXXXX XXXXXX AppleCare Enterprise Customer Support Engineering Apple, Inc.
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gskibum
Contributor III

I've often suspected that Push Diagnostics returns false failures.

Today I'm going to be out and about and will check on some different networks.

tperfitt
New Contributor III

It is probably an expired APNS cert. I'll fix it ASAP.

donmontalvo
Esteemed Contributor III

Thanks @tperfitt, I opened a ticket with JAMF to troubleshoot our MDM issue, since it isn't related.

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tperfitt
New Contributor III

OK, it should be working now. At least it is for me :)

tim