Issues with Intune integration

verticalben
New Contributor III

Hello, I am having some problems with getting our Mac devices to register with Intune for compliance and Conditional Access. We are still in a phase of rolling out Jamf to our business, and we had it working at one point (with 3 devices enrolled successfully), however now we cannot get any devices to register. We have raised this with Microsoft, and with our Jamf support representative, and both seem to believe the issue lies with the other, so I'm wondering if anyone here has any advice please.

 

For context, I have:

 

  • Followed the documentation on Jamf here to:
    • Download the Company Portal pkg and upload it as a Policy in Jamf
    • Create a policy to register device with AAD with the Microsoft Device Compliance payload selected

 

On new devices, I install the Company Portal app from Self Service first, then once installed, Install the Register device with AAD policy. This opens Company Portal app. I sign in, authenticate, and then get the following message:

 

https://imgur.com/a/9wq0kvt

 

The user in question has a M365 E5 license, so is licensed for Intune.

 

I have fully removed the Cloud Connector configuration, in both Jamf and Azure, and set it back up again. That side of the configuration appears to be successful, but actually joining devices to Intune for compliance and Conditional Access is unsuccessful.

 

Any support and advice would be greatly appreciated. Thank you

3 REPLIES 3

DBrowning
Valued Contributor II

Since you are just starting the setup of this, I would suggest waiting for Jamf 10.43 to come out as some thing maybe changing.

AJPinto
Honored Contributor III

We have tried to roll out JAMF Intune integration twice. Gave up both times. JAMF's side usually works well, however Microsoft has absolutely no clue how their side works. Honestly, I suggest doing something else. This is a really good example of the support you will get going forward. 

 

Same me once, Shame on me. Shame me twice Shame on you. I was not going for a third time.

garybidwell
Contributor III

Yep, just to repeat @DBrowning's advice, if anyone hasn't yet setup the Intune integration for macOS you be very wise to hold off for a few weeks and wait for the next Jamf Pro 10.43 release