Jamf Premium Support

[jsmillie]

I was wondering if anyone out there could tell me about your experience with JAMF Premium level support as noted here:
https://www.jamf.com/support/jamf-pro/premium/

We have had JAMF-PRO in our K-12 Edu environment for a few years and are starting to think with how everything is heavy MDM on the iPad, Mac is going that way, and we have such a small IT support crew for these things the added turn around time and direct support channels could be beneficial. Just curious how others experience has been.

Any info appreciated. Thanks!

[sdecook]

This is our first year with Jamf and we got the premium support for the first year at least as this is the first year where we plan on being 1:1 with iPads. You get assigned a dedicated support rep that will work with you on all your tickets and be available if you have questions. So far it's been really nice. I cannot comment on how the normal level of support is though as again its our first year. We are also a K-12 district with a few Macs but getting more everyday. The responses we get are usually within an hour or 2 and either a WebEx is started or a phone call shortly after to try and resolve the issues.