I've had a ticket open with them for a week now, and getting any sort of response from them is like pulling teeth.
When they do respond, they just ask more questions and don't actually seem to do anything with the information.
Is their support really this broken/non-existent?
How can you sell an enterprise application when you don't support your users?
I had the same problem for over a month. One email reply a day, usually asking a short question just to 'keep alive' the conversation. After 3 weeks of getting nowhere with my issue, I had to start a chat that got me more answers in 10 minutes than I had in 3 weeks - but still no solution. We ended up calling in and getting up to an engineer who gave us the missing bit of information to solve our case. We are still battling with the issue, but are past the JAMF portion.