JSS Startup Hang on Initializing Change Management

[msnyder12]

We added our SSL through the JSS Console and restarted Tomcat as it stated. After restarting Tomcat it will not advance past the Initializing Change Management page. I have tried restarting the server as well as trying to fix the mysql database if that were the issue using: mysqlcheck -repair jamfsoftware -u root -p

I am not seeing any issues in the logs I've looked through.

This is a Windows Server running the Casper Suite.

[bentoms]

Change management needs a directory to which to write a log file, perhaps that directory is missing or cannot be written to?

For OSX Server I have a post that may help, not sure how to translate the path for Windows.

http://macmule.com/2013/12/01/error-varlogjamfchangemanagement-log-permission-denied/

[msnyder12]

This folder seems to translate to c:program filesjsslogs

I can see the file jamfChangeManagement.log in there and have checked permission and everything appears to be correct. I've even removed it and restarted Tomcat and it recreates the file, however it has nothing in it.

[bentoms]

Sorry @msnyder12, but I have no other ideas except contacting support.

[msnyder12]

Thanks, I had a ticket opened and haven't gotten much useful feedback from that yet. I appreciate your suggestion.

[DBrowning]

Was there ever a solution for this @msnyder12

[ops]

Having this same issue when trying to configure an external JSS. I tried a touch and chmod as per the MacMule, but the issue persists. A tomcat restart will start the progress bar from the beginning, but then hang again at the same place.

FWIW, if your JSS is on a Linux box the path to your log directory is:
/usr/local/jss/logs

EDIT:
JAMF support helped me resolve this. - Restarted Apache on Internal and External servers. - Restarted mysqld on External. - Removed the JSS folder on the external server: rm -rf /usr/local/jss - Reinstalled using a freshly downloaded .run file from My Assets in JAMF nation. - Granted access to the external server within MySQL. - Issue resolved.