loading token, get error: Problem Contacting Apple Services

jbresee
New Contributor

Hi Folks,

New to JAMF Pro. I'm going through the steps to connect JAMF to Apple Business manager. I was able to create the MDM on Apple Business Manager and download the token. When I upload the token, I get an error "Problem Contacting Apple Services".

Any suggestions on how to resolve?

7 REPLIES 7

luke_michelson
New Contributor III

You need to allow outbound connections to Apple’s 17.0.0.0/8 block over TCP ports 2195 and 2196 from your server.

jbresee
New Contributor

Thanks for the reply!

I'm running in the JAMF cloud. Shouldn't that already be the case?

luke_michelson
New Contributor III

I assume you are correct as I run Jamf on-premises and needed to ensure the ports were open for my instance. 

sdagley
Honored Contributor II

@jbresee Some pages you'll find very useful for determining what ports/servers need to be open for using Jamf Pro and managing Apple devices:

Network Ports Used by Jamf Pro 

Use Apple products on enterprise networks 

If your Apple devices aren't getting Apple push notifications 

Those are helpful, but do they apply when JAMF Pro in the cloud is contacting Apple directly cloud-to-cloud?

 

scottb
Valued Contributor III

FWIW @jbresee - I had this happen a week ago exactly, and I just kept trying and it worked on like the 10th try...maybe on Fridays, Apple do some maintenance?  There was nothing wrong on my setup (also cloud) and it took a while, but worked.  Good luck!

jbresee
New Contributor

Thanks Scott. I've tried hammering it over the weekend. No luck yet.