MacBooks becoming unmanaged

New Contributor III

I have 2 recently enrolled MacBook Pro (15-inch, 2018) that are enrolled via PreStage. They are enrolled in my JSS about 3 weeks ago. Last week one of them is listed as "Unmanaged", and today the other one is also showing up as "Unmanaged"

Anyone seen the same?


Contributor II

Did you ever get a resolution to this? I'm starting to see this more in my environment.

New Contributor III

@tep Actually I found out what the problem was. This was the culprit.

  1. The computers are enrolled in DEP and in PreStage. The computers were then setup without a internet connection, thus skipping device enrollment in setup assistant. The computers were then enrolled manually via user-iniated enrollment.

  2. After this, the DEP notification starts to show up for the end-user, informing them that "Hey! This computer is eligible for DEP enrollment. Click here to enroll" in the notification center.


When the end-user tries to enroll their computer via the DEP notification, it conflicts with the existing MDM profile, and resulting in a botched enrollment, leaving the computer in an unmanaged state.

Solution was to remove the computer inventory from Jamf, and the MDM profile on the computer. Then running profiles -N in the terminal for a "post-DEP" enrollment.

Hope this helps.