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macOS Update Refusing to install

djrory
Contributor

Posted on ‎10-11-2020 04:51 PM

I am using the script found here and it works for the most part, except randomly it fails intermittently. See JAMF logs below, the installer downloads fine, verified working, the script seems to run through and complete without errors, JAMF even reports "Completed" but the OS just does not update sometimes. I've been using the script for dozens and dozens of successful updates but cannot work out why it fails on some devices.

Has anyone seen the "errors" in the logs before? I see the same log reports from JAMF on successful updates...
26e5340c878d4a8cb837305b57e81b45

Executing Policy Upgrade to macOS 10.15.7 Script - Auto Running script macOSUpgrade - Catalina... Script exit code: 0 Script result: Killing caffeinate processes. Killing startosinstall processes. No matching processes were found Killing osinstallersetupd processes. No matching processes were found Power Check: OK - AC Power Detected Disk Check: OK - 653464420352 Bytes Free Space Detected Downloading macOS Installer... 2020-10-12 08:11:29.700 jamfHelper[1782:22137] GetInputSourceEnabledPrefs user file path = /Users/clairec/Library/Preferences/com.apple.HIToolbox.plist 2020-10-12 08:11:29.700 jamfHelper[1782:22137] GetInputSourceEnabledPrefs effective user id path = 0 2020-10-12 08:11:29.798 jamfHelper[1782:22137] GetInputSourceEnabledPrefs user pref content = <CFBasicHash 0x7fe050435c30 [0x7fffa4aefaf0]>{type = immutable dict, count = 4, entries => 0 : <CFString 0x7fffa4a43618 [0x7fffa4aefaf0]>{contents = "AppleSelectedInputSources"} = <CFArray 0x7fe050428600 [0x7fffa4aefaf0]>{type = immutable, count = 2, values = ( 0 : <CFBasicHash 0x7fe050421ef0 [0x7fffa4aefaf0]>{type = immutable dict, count = 3, entries => 0 : <CFString 0x7fffa4a21218 [0x7fffa4aefaf0]>{contents = "InputSourceKind"} = <CFString 0x7fffa4a68098 [0x7fffa4aefaf0]>{contents = "Keyboard Layout"} 1 : <CFString 0x7fffa4a1bd78 [0x7fffa4aefaf0]>{contents = "KeyboardLayout Name"} = U.S. 2 : <CFString 0x7fffa4a53b78 [0x7fffa4aefaf0]>{contents = "KeyboardLayout ID"} = <CFNumber 0x37 [0x7fffa4aefaf0]>{value = +0, type = kCFNumberSInt64Type} } 1 : <CFBasicHash 0x7fe050435060 [0x7fffa4aefaf0]>{type = immutable dict, count = 2, entries => 0 : <CFString 0x7fffa4a21218 [0x7fffa4aefaf0]>{contents = "InputSourceKind"} = <CFString 0x7fe050425340 [0x7fffa4aefaf0]>{contents = "Non Keyboard Input Method"} 1 : Bundle ID = <CFString 0x7fe0504215c0 [0x7fffa4aefaf0]>{contents = "com.apple.PressAndHold"} } )} 1 : <CFString 0x7fffa4a23ab8 [0x7fffa4aefaf0]>{contents = "AppleEnabledInputSources"} = <CFArray 0x7fe050422ba0 [0x7fffa4aefaf0]>{type = immutable, count = 2, values = ( 0 : <CFBasicHash 0x7fe050420c80 [0x7fffa4aefaf0]>{type = immutable dict, count = 3, entries => 0 : <CFString 0x7fffa4a21218 [0x7fffa4aefaf0]>{contents = "InputSourceKind"} = <CFString 0x7fffa4a68098 [0x7fffa4aefaf0]>{contents = "Keyboard Layout"} 1 : <CFString 0x7fffa4a1bd78 [0x7fffa4aefaf0]>{contents = "KeyboardLayout Name"} = U.S. 2 : <CFString 0x7fffa4a53b78 [0x7fffa4aefaf0]>{contents = "KeyboardLayout ID"} = <CFNumber 0x37 [0x7fffa4aefaf0]>{value = +0, type = kCFNumberSInt64Type} } 1 : <CFBasicHash 0x7fe05042f1f0 [0x7fffa4aefaf0]>{type = immutable dict, count = 2, entries => 0 : <CFString 0x7fffa4a21218 [0x7fffa4aefaf0]>{contents = "InputSourceKind"} = <CFString 0x7fe05042f5f0 [0x7fffa4aefaf0]>{contents = "Non Keyboard Input Method"} 1 : Bundle ID = <CFString 0x7fe050424530 [0x7fffa4aefaf0]>{contents = "com.apple.PressAndHold"} } )} 2 : <CFString 0x7fe05040bf80 [0x7fffa4aefaf0]>{contents = "AppleInputSourceHistory"} = <CFArray 0x7fe050435bf0 [0x7fffa4aefaf0]>{type = immutable, count = 1, values = ( 0 : <CFBasicHash 0x7fe050435200 [0x7fffa4aefaf0]>{type = immutable dict, count = 3, entries => 0 : <CFString 0x7fffa4a21218 [0x7fffa4aefaf0]>{contents = "InputSourceKind"} = <CFString 0x7fffa4a68098 [0x7fffa4aefaf0]>{contents = "Keyboard Layout"} 1 : <CFString 0x7fffa4a1bd78 [0x7fffa4aefaf0]>{contents = "KeyboardLayout Name"} = U.S. 2 : <CFString 0x7fffa4a53b78 [0x7fffa4aefaf0]>{contents = "KeyboardLayout ID"} = <CFNumber 0x37 [0x7fffa4aefaf0]>{value = +0, type = kCFNumberSInt64Type} } )} 5 : <CFString 0x7fffa4a97b78 [0x7fffa4aefaf0]>{contents = "AppleCurrentKeyboardLayoutInputSourceID"} = <CFString 0x7fffa4ab5cf8 [0x7fffa4aefaf0]>{contents = "com.apple.keylayout.US"} } This policy trigger is already being run: root 1245 36.9 0.4 4395572 32984 ?? R 8:02AM 3:22.29 /usr/local/jamf/bin/jamf policy -event download-catalina-install Downloading macOS Installer... 2020-10-12 08:11:35.360 jamfHelper[1821:22361] GetInputSourceEnabledPrefs user file path = /Users/clairec/Library/Preferences/com.apple.HIToolbox.plist 2020-10-12 08:11:35.360 jamfHelper[1821:22361] GetInputSourceEnabledPrefs effective user id path = 0 2020-10-12 08:11:35.361 jamfHelper[1821:22361] GetInputSourceEnabledPrefs user pref content = <CFBasicHash 0x7f7f9543b6e0 [0x7fffa4aefaf0]>{type = immutable dict, count = 4, entries => 0 : <CFString 0x7fffa4a43618 [0x7fffa4aefaf0]>{contents = "AppleSelectedInputSources"} = <CFArray 0x7f7f9543d110 [0x7fffa4aefaf0]>{type = immutable, count = 2, values = ( 0 : <CFBasicHash 0x7f7f9543cc60 [0x7fffa4aefaf0]>{type = immutable dict, count = 3, entries => 0 : <CFString 0x7fffa4a21218 [0x7fffa4aefaf0]>{contents = "InputSourceKind"} = <CFString 0x7fffa4a68098 [0x7fffa4aefaf0]>{contents = "Keyboard Layout"} 1 : <CFString 0x7fffa4a1bd78 [0x7fffa4aefaf0]>{contents = "KeyboardLayout Name"} = U.S. 2 : <CFString 0x7fffa4a53b78 [0x7fffa4aefaf0]>{contents = "KeyboardLayout ID"} = <CFNumber 0x37 [0x7fffa4aefaf0]>{value = +0, type = kCFNumberSInt64Type} } 1 : <CFBasicHash 0x7f7f9543d0b0 [0x7fffa4aefaf0]>{type = immutable dict, count = 2, entries => 0 : <CFString 0x7fffa4a21218 [0x7fffa4aefaf0]>{contents = "InputSourceKind"} = <CFString 0x7f7f9543d050 [0x7fffa4aefaf0]>{contents = "Non Keyboard Input Method"} 1 : Bundle ID = <CFString 0x7f7f9543d080 [0x7fffa4aefaf0]>{contents = "com.apple.PressAndHold"} } )} 1 : <CFString 0x7fffa4a23ab8 [0x7fffa4aefaf0]>{contents = "AppleEnabledInputSources"} = <CFArray 0x7f7f9543d2b0 [0x7fffa4aefaf0]>{type = immutable, count = 2, values = ( 0 : <CFBasicHash 0x7f7f9543d150 [0x7fffa4aefaf0]>{type = immutable dict, count = 3, entries => 0 : <CFString 0x7fffa4a21218 [0x7fffa4aefaf0]>{contents = "InputSourceKind"} = <CFString 0x7fffa4a68098 [0x7fffa4aefaf0]>{contents = "Keyboard Layout"} 1 : <CFString 0x7fffa4a1bd78 [0x7fffa4aefaf0]>{contents = "KeyboardLayout Name"} = U.S. 2 : <CFString 0x7fffa4a53b78 [0x7fffa4aefaf0]>{contents = "KeyboardLayout ID"} = <CFNumber 0x37 [0x7fffa4aefaf0]>{value = +0, type = kCFNumberSInt64Type} } 1 : <CFBasicHash 0x7f7f9543d230 [0x7fffa4aefaf0]>{type = immutable dict, count = 2, entries => 0 : <CFString 0x7fffa4a21218 [0x7fffa4aefaf0]>{contents = "InputSourceKind"} = <CFString 0x7f7f9543d1d0 [0x7fffa4aefaf0]>{contents = "Non Keyboard Input Method"} 1 : Bundle ID = <CFString 0x7f7f9543d200 [0x7fffa4aefaf0]>{contents = "com.apple.PressAndHold"} } )} 2 : <CFString 0x7f7f9543cc30 [0x7fffa4aefaf0]>{contents = "AppleInputSourceHistory"} = <CFArray 0x7f7f9543d370 [0x7fffa4aefaf0]>{type = immutable, count = 1, values = ( 0 : <CFBasicHash 0x7f7f9543d2f0 [0x7fffa4aefaf0]>{type = immutable dict, count = 3, entries => 0 : <CFString 0x7fffa4a21218 [0x7fffa4aefaf0]>{contents = "InputSourceKind"} = <CFString 0x7fffa4a68098 [0x7fffa4aefaf0]>{contents = "Keyboard Layout"} 1 : <CFString 0x7fffa4a1bd78 [0x7fffa4aefaf0]>{contents = "KeyboardLayout Name"} = U.S. 2 : <CFString 0x7fffa4a53b78 [0x7fffa4aefaf0]>{contents = "KeyboardLayout ID"} = <CFNumber 0x37 [0x7fffa4aefaf0]>{value = +0, type = kCFNumberSInt64Type} } )} 5 : <CFString 0x7fffa4a97b78 [0x7fffa4aefaf0]>{contents = "AppleCurrentKeyboardLayoutInputSourceID"} = <CFString 0x7fffa4ab5cf8 [0x7fffa4aefaf0]>{contents = "com.apple.keylayout.US"} } This policy trigger is already being run: root 1245 40.0 0.4 4395572 35724 ?? R 8:02AM 3:23.51 /usr/local/jamf/bin/jamf policy -event download-catalina-install Downloading macOS Installer... 2020-10-12 08:11:38.309 jamfHelper[1858:22465] GetInputSourceEnabledPrefs user file path = /Users/clairec/Library/Preferences/com.apple.HIToolbox.plist 2020-10-12 08:11:38.309 jamfHelper[1858:22465] GetInputSourceEnabledPrefs effective user id path = 0 2020-10-12 08:11:38.310 jamfHelper[1858:22465] GetInputSourceEnabledPrefs user pref content = <CFBasicHash 0x7fb867c4d910 [0x7fffa4aefaf0]>{type = immutable dict, count = 4, entries => 0 : <CFString 0x7fffa4a43618 [0x7fffa4aefaf0]>{contents = "AppleSelectedInputSources"} = <CFArray 0x7fb867c4d6b0 [0x7fffa4aefaf0]>{type = immutable, count = 2, values = ( 0 : <CFBasicHash 0x7fb867c4d5d0 [0x7fffa4aefaf0]>{type = immutable dict, count = 3, entries => 0 : <CFString 0x7fffa4a21218 [0x7fffa4aefaf0]>{contents = "InputSourceKind"} = <CFString 0x7fffa4a68098 [0x7fffa4aefaf0]>{contents = "Keyboard Layout"} 1 : <CFString 0x7fffa4a1bd78 [0x7fffa4aefaf0]>{contents = "KeyboardLayout Name"} = U.S. 2 : <CFString 0x7fffa4a53b78 [0x7fffa4aefaf0]>{contents = "KeyboardLayout ID"} = <CFNumber 0x37 [0x7fffa4aefaf0]>{value = +0, type = kCFNumberSInt64Type} } 1 : <CFBasicHash 0x7fb867c4d670 [0x7fffa4aefaf0]>{type = immutable dict, count = 2, entries => 0 : <CFString 0x7fffa4a21218 [0x7fffa4aefaf0]>{contents = "InputSourceKind"} = <CFString 0x7fb867c4d610 [0x7fffa4aefaf0]>{contents = "Non Keyboard Input Method"} 1 : Bundle ID = <CFString 0x7fb867c4d640 [0x7fffa4aefaf0]>{contents = "com.apple.PressAndHold"} } )} 1 : <CFString 0x7fffa4a23ab8 [0x7fffa4aefaf0]>{contents = "AppleEnabledInputSources"} = <CFArray 0x7fb867c4d810 [0x7fffa4aefaf0]>{type = immutable, count = 2, values = ( 0 : <CFBasicHash 0x7fb867c4d6f0 [0x7fffa4aefaf0]>{type = immutable dict, count = 3, entries => 0 : <CFString 0x7fffa4a21218 [0x7fffa4aefaf0]>{contents = "InputSourceKind"} = <CFString 0x7fffa4a68098 [0x7fffa4aefaf0]>{contents = "Keyboard Layout"} 1 : <CFString 0x7fffa4a1bd78 [0x7fffa4aefaf0]>{contents = "KeyboardLayout Name"} = U.S. 2 : <CFString 0x7fffa4a53b78 [0x7fffa4aefaf0]>{contents = "KeyboardLayout ID"} = <CFNumber 0x37 [0x7fffa4aefaf0]>{value = +0, type = kCFNumberSInt64Type} } 1 : <CFBasicHash 0x7fb867c4d790 [0x7fffa4aefaf0]>{type = immutable dict, count = 2, entries => 0 : <CFString 0x7fffa4a21218 [0x7fffa4aefaf0]>{contents = "InputSourceKind"} = <CFString 0x7fb867c4d730 [0x7fffa4aefaf0]>{contents = "Non Keyboard Input Method"} 1 : Bundle ID = <CFString 0x7fb867c4d760 [0x7fffa4aefaf0]>{contents = "com.apple.PressAndHold"} } )} 2 : <CFString 0x7fb867c33ce0 [0x7fffa4aefaf0]>{contents = "AppleInputSourceHistory"} = <CFArray 0x7fb867c4d8d0 [0x7fffa4aefaf0]>{type = immutable, count = 1, values = ( 0 : <CFBasicHash 0x7fb867c4d850 [0x7fffa4aefaf0]>{type = immutable dict, count = 3, entries => 0 : <CFString 0x7fffa4a21218 [0x7fffa4aefaf0]>{contents = "InputSourceKind"} = <CFString 0x7fffa4a68098 [0x7fffa4aefaf0]>{contents = "Keyboard Layout"} 1 : <CFString 0x7fffa4a1bd78 [0x7fffa4aefaf0]>{contents = "KeyboardLayout Name"} = U.S. 2 : <CFString 0x7fffa4a53b78 [0x7fffa4aefaf0]>{contents = "KeyboardLayout ID"} = <CFNumber 0x37 [0x7fffa4aefaf0]>{value = +0, type = kCFNumberSInt64Type} } )} 5 : <CFString 0x7fffa4a97b78 [0x7fffa4aefaf0]>{contents = "AppleCurrentKeyboardLayoutInputSourceID"} = <CFString 0x7fffa4ab5cf8 [0x7fffa4aefaf0]>{contents = "com.apple.keylayout.US"} } This policy trigger is already being run: root 1245 52.7 0.4 4395572 35724 ?? S 8:02AM 3:24.77 /usr/local/jamf/bin/jamf policy -event download-catalina-install macOS Installer Downloaded 3 Times - Checksum is Not Valid Prompting user for error and exiting... 2020-10-12 08:11:40.948 jamfHelper[1896:22571] GetInputSourceEnabledPrefs user file path = /Users/clairec/Library/Preferences/com.apple.HIToolbox.plist 2020-10-12 08:11:40.948 jamfHelper[1896:22571] GetInputSourceEnabledPrefs effective user id path = 0 2020-10-12 08:11:40.949 jamfHelper[1896:22571] GetInputSourceEnabledPrefs user pref content = <CFBasicHash 0x7fd851c31660 [0x7fffa4aefaf0]>{type = immutable dict, count = 4, entries => 0 : <CFString 0x7fffa4a43618 [0x7fffa4aefaf0]>{contents = "AppleSelectedInputSources"} = <CFArray 0x7fd851c31480 [0x7fffa4aefaf0]>{type = immutable, count = 2, values = ( 0 : <CFBasicHash 0x7fd851c329c0 [0x7fffa4aefaf0]>{type = immutable dict, count = 3, entries => 0 : <CFString 0x7fffa4a21218 [0x7fffa4aefaf0]>{contents = "InputSourceKind"} = <CFString 0x7fffa4a68098 [0x7fffa4aefaf0]>{contents = "Keyboard Layout"} 1 : <CFString 0x7fffa4a1bd78 [0x7fffa4aefaf0]>{contents = "KeyboardLayout Name"} = U.S. 2 : <CFString 0x7fffa4a53b78 [0x7fffa4aefaf0]>{contents = "KeyboardLayout ID"} = <CFNumber 0x37 [0x7fffa4aefaf0]>{value = +0, type = kCFNumberSInt64Type} } 1 : <CFBasicHash 0x7fd851c30820 [0x7fffa4aefaf0]>{type = immutable dict, count = 2, entries => 0 : <CFString 0x7fffa4a21218 [0x7fffa4aefaf0]>{contents = "InputSourceKind"} = <CFString 0x7fd851c307c0 [0x7fffa4aefaf0]>{contents = "Non Keyboard Input Method"} 1 : Bundle ID = <CFString 0x7fd851c307f0 [0x7fffa4aefaf0]>{contents = "com.apple.PressAndHold"} } )} 1 : <CFString 0x7fffa4a23ab8 [0x7fffa4aefaf0]>{contents = "AppleEnabledInputSources"} = <CFArray 0x7fd851c315a0 [0x7fffa4aefaf0]>{type = immutable, count = 2, values = ( 0 : <CFBasicHash 0x7fd851c314c0 [0x7fffa4aefaf0]>{type = immutable dict, count = 3, entries => 0 : <CFString 0x7fffa4a21218 [0x7fffa4aefaf0]>{contents = "InputSourceKind"} = <CFString 0x7fffa4a68098 [0x7fffa4aefaf0]>{contents = "Keyboard Layout"} 1 : <CFString 0x7fffa4a1bd78 [0x7fffa4aefaf0]>{contents = "KeyboardLayout Name"} = U.S. 2 : <CFString 0x7fffa4a53b78 [0x7fffa4aefaf0]>{contents = "KeyboardLayout ID"} = <CFNumber 0x37 [0x7fffa4aefaf0]>{value = +0, type = kCFNumberSInt64Type} } 1 : <CFBasicHash 0x7fd851c31560 [0x7fffa4aefaf0]>{type = immutable dict, count = 2, entries => 0 : <CFString 0x7fffa4a21218 [0x7fffa4aefaf0]>{contents = "InputSourceKind"} = <CFString 0x7fd851c31500 [0x7fffa4aefaf0]>{contents = "Non Keyboard Input Method"} 1 : Bundle ID = <CFString 0x7fd851c31530 [0x7fffa4aefaf0]>{contents = "com.apple.PressAndHold"} } )} 2 : <CFString 0x7fd851c31040 [0x7fffa4aefaf0]>{contents = "AppleInputSourceHistory"} = <CFArray 0x7fd851c31620 [0x7fffa4aefaf0]>{type = immutable, count = 1, values = ( 0 : <CFBasicHash 0x7fd851c315e0 [0x7fffa4aefaf0]>{type = immutable dict, count = 3, entries => 0 : <CFString 0x7fffa4a21218 [0x7fffa4aefaf0]>{contents = "InputSourceKind"} = <CFString 0x7fffa4a68098 [0x7fffa4aefaf0]>{contents = "Keyboard Layout"} 1 : <CFString 0x7fffa4a1bd78 [0x7fffa4aefaf0]>{contents = "KeyboardLayout Name"} = U.S. 2 : <CFString 0x7fffa4a53b78 [0x7fffa4aefaf0]>{contents = "KeyboardLayout ID"} = <CFNumber 0x37 [0x7fffa4aefaf0]>{value = +0, type = kCFNumberSInt64Type} } )} 5 : <CFString 0x7fffa4a97b78 [0x7fffa4aefaf0]>{contents = "AppleCurrentKeyboardLayoutInputSourceID"} = <CFString 0x7fffa4ab5cf8 [0x7fffa4aefaf0]>{contents = "com.apple.keylayout.US"} } 0
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tlarkin
Honored Contributor

Posted on ‎10-11-2020 09:59 PM

What OS and on hardware or a VM? I just had this happen on a VM with SWU, and ended up just rebuilding it. Also, your time and date is all good right?

They keyboard calls are interesting, you have a stuck key?

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djrory
Contributor

Posted on ‎10-12-2020 05:32 PM

It's inconsistent, the issue seems to be most prevalent on 10.13.6 devices. All hardware, no VMs. Here's some more logs from 10.13.6 devices that report "Completed" but the devices simple have not updated... They are still 10.13.6.
It happens on multiple devices, I see this weird log more often than not and it also appears on successful updates. I'm really at a loss here.

a0265f43ca8e437d94a468a6d3afbc06

d6edc9567d314ddf9b950fe1a39fb457

Unsuccessful 10.13.6 reports "Complete"...

Executing Policy Upgrade to macOS 10.15.7 Script - Auto Running script macOSUpgrade - Catalina... Script exit code: 0 Script result: Killing caffeinate processes. No matching processes were found Killing startosinstall processes. No matching processes were found Killing osinstallersetupd processes. No matching processes were found Power Check: OK - AC Power Detected Disk Check: OK - 64427667456 Bytes Free Space Detected Downloading macOS Installer... Checking for policies triggered by "download-catalina-install" for user "marissa"... Executing Policy Add macOS 10.15.7 Catalina Installer to Applications Caching package Install macOS Catalina10-15-7.pkg... Downloading Install macOS Catalina10-15-7.pkg... Downloading https://apse2-jcds.services.jamfcloud.com//download/fbef3a7a309849f885e3bb31e41434c1/Install%20macOS%20Catalina10-15-7.pkg?token=503a2df210f64b0fb72a4d46dd46f751kwoa35wag5r0ll0mmkndeisqmomg2cb4... Error: Package was not successfully downloaded. -1005 The network connection was interrupted while downloading the package from https://apse2-jcds.services.jamfcloud.com//download/fbef3a7a309849f885e3bb31e41434c1/Install%20macOS%20Catalina10-15-7.pkg?token=503a2df210f64b0fb72a4d46dd46f751kwoa35wag5r0ll0mmkndeisqmomg2cb4. Attempting to reconnect... The network connection was interrupted while downloading the package from https://apse2-jcds.services.jamfcloud.com//download/fbef3a7a309849f885e3bb31e41434c1/Install%20macOS%20Catalina10-15-7.pkg?token=503a2df210f64b0fb72a4d46dd46f751kwoa35wag5r0ll0mmkndeisqmomg2cb4. Attempting to reconnect... Downloading Install macOS Catalina10-15-7.pkg... Resuming download of https://apse2-jcds.services.jamfcloud.com//download/fbef3a7a309849f885e3bb31e41434c1/Install%20macOS%20Catalina10-15-7.pkg?token=503a2df210f64b0fb72a4d46dd46f751kwoa35wag5r0ll0mmkndeisqmomg2cb4... Verifying package integrity... Installing Install macOS Catalina10-15-7.pkg... Successfully installed Install macOS Catalina10-15-7.pkg. Running Recon... Retrieving inventory preferences from https://whlaustralasia.jamfcloud.com/... Finding extension attributes... Locating applications... Locating accounts... Locating package receipts... Searching path: /System/Applications Locating hard drive information... Locating software updates... Searching path: /Applications Locating printers... Locating hardware information (Mac OS X 10.13.6)... Gathering application usage information... Submitting data to https://whlaustralasia.jamfcloud.com/... <computer_id>33</computer_id> Submitting log to https://whlaustralasia.jamfcloud.com/ /Applications/Install macOS Catalina.app found, checking version. Found macOS installer for version 10.15.7. Installer found, version matches. Verifying checksum... Launching jamfHelper as FullScreen... Running a command as '"/Applications/Install macOS Catalina.app/Contents/Resources/startosinstall" --agreetolicense --nointeraction --pidtosignal 44023 --forcequitapps >> /var/log/startosinstall.log 2>&1 &'...

Unsuccessful 10.13.6 reports "Completed"...

Executing Policy Upgrade to macOS 10.15.7 Script - Auto Running script macOSUpgrade - Catalina... Script exit code: 0 Script result: Killing caffeinate processes. No matching processes were found Killing startosinstall processes. No matching processes were found Killing osinstallersetupd processes. No matching processes were found Power Check: OK - AC Power Detected Disk Check: OK - 32586756096 Bytes Free Space Detected Downloading macOS Installer... 2020-10-12 18:39:57.003 jamfHelper[89451:2965763] GetInputSourceEnabledPrefs user file path = /Users/paul.burden/Library/Preferences/com.apple.HIToolbox.plist 2020-10-12 18:39:57.003 jamfHelper[89451:2965763] GetInputSourceEnabledPrefs effective user id path = 0 2020-10-12 18:39:57.021 jamfHelper[89451:2965763] GetInputSourceEnabledPrefs user pref content = <CFBasicHash 0x7feebbe33440 [0x7fffac1b3c20]>{type = immutable dict, count = 5, entries => 0 : <CFString 0x7fffac1075e8 [0x7fffac1b3c20]>{contents = "AppleSelectedInputSources"} = <CFArray 0x7feebbe0bbe0 [0x7fffac1b3c20]>{type = immutable, count = 2, values = ( 0 : <CFBasicHash 0x7feebbe320b0 [0x7fffac1b3c20]>{type = immutable dict, count = 3, entries => 0 : <CFString 0x7fffac0e51e8 [0x7fffac1b3c20]>{contents = "InputSourceKind"} = <CFString 0x7fffac12c068 [0x7fffac1b3c20]>{contents = "Keyboard Layout"} 1 : <CFString 0x7fffac0dfd48 [0x7fffac1b3c20]>{contents = "KeyboardLayout Name"} = <CFString 0x7fffac16e488 [0x7fffac1b3c20]>{contents = "Australian"} 2 : <CFString 0x7fffac117b48 [0x7fffac1b3c20]>{contents = "KeyboardLayout ID"} = <CFNumber 0xf37 [0x7fffac1b3c20]>{value = +15, type = kCFNumberSInt64Type} } 1 : <CFBasicHash 0x7feebbe0bb80 [0x7fffac1b3c20]>{type = immutable dict, count = 2, entries => 0 : <CFString 0x7fffac0e51e8 [0x7fffac1b3c20]>{contents = "InputSourceKind"} = <CFString 0x7feebbe2fe40 [0x7fffac1b3c20]>{contents = "Non Keyboard Input Method"} 1 : Bundle ID = <CFString 0x7feebbe2fe70 [0x7fffac1b3c20]>{contents = "com.apple.PressAndHold"} } )} 1 : <CFString 0x7fffac0e7a88 [0x7fffac1b3c20]>{contents = "AppleEnabledInputSources"} = <CFArray 0x7feebbe33330 [0x7fffac1b3c20]>{type = immutable, count = 5, values = ( 0 : <CFBasicHash 0x7feebbe32ad0 [0x7fffac1b3c20]>{type = immutable dict, count = 3, entries => 0 : <CFString 0x7fffac0e51e8 [0x7fffac1b3c20]>{contents = "InputSourceKind"} = <CFString 0x7fffac12c068 [0x7fffac1b3c20]>{contents = "Keyboard Layout"} 1 : <CFString 0x7fffac0dfd48 [0x7fffac1b3c20]>{contents = "KeyboardLayout Name"} = <CFString 0x7fffac16e488 [0x7fffac1b3c20]>{contents = "Australian"} 2 : <CFString 0x7fffac117b48 [0x7fffac1b3c20]>{contents = "KeyboardLayout ID"} = <CFNumber 0xf37 [0x7fffac1b3c20]>{value = +15, type = kCFNumberSInt64Type} } 1 : <CFBasicHash 0x7feebbe32b80 [0x7fffac1b3c20]>{type = immutable dict, count = 2, entries => 0 : <CFString 0x7fffac0e51e8 [0x7fffac1b3c20]>{contents = "InputSourceKind"} = <CFString 0x7feebbe32b50 [0x7fffac1b3c20]>{contents = "Non Keyboard Input Method"} 1 : Bundle ID = <CFString 0x7fffac1528a8 [0x7fffac1b3c20]>{contents = "com.apple.CharacterPaletteIM"} } 2 : <CFBasicHash 0x7feebbe0c1a0 [0x7fffac1b3c20]>{type = immutable dict, count = 2, entries => 0 : <CFString 0x7fffac0e51e8 [0x7fffac1b3c20]>{contents = "InputSourceKind"} = <CFString 0x7feebbe0c140 [0x7fffac1b3c20]>{contents = "Non Keyboard Input Method"} 1 : Bundle ID = <CFString 0x7feebbe0c170 [0x7fffac1b3c20]>{contents = "com.apple.KeyboardViewer"} } 3 : <CFBasicHash 0x7feebbe0c280 [0x7fffac1b3c20]>{type = immutable dict, count = 2, entries => 0 : <CFString 0x7fffac0e51e8 [0x7fffac1b3c20]>{contents = "InputSourceKind"} = <CFString 0x7feebbe0c220 [0x7fffac1b3c20]>{contents = "Non Keyboard Input Method"} 1 : Bundle ID = <CFString 0x7feebbe0c250 [0x7fffac1b3c20]>{contents = "com.apple.inputmethod.ironwood"} } 4 : <CFBasicHash 0x7feebbe332b0 [0x7fffac1b3c20]>{type = immutable dict, count = 2, entries => 0 : <CFString 0x7fffac0e51e8 [0x7fffac1b3c20]>{contents = "InputSourceKind"} = <CFString 0x7feebbe0c300 [0x7fffac1b3c20]>{contents = "Non Keyboard Input Method"} 1 : Bundle ID = <CFString 0x7feebbe0c330 [0x7fffac1b3c20]>{contents = "com.apple.PressAndHold"} } )} 3 : <CFString 0x7feebbe312e0 [0x7fffac1b3c20]>{contents = "AppleSavedCurrentInputSource"} = <CFBasicHash 0x7feebbe33390 [0x7fffac1b3c20]>{type = immutable dict, count = 3, entries => 0 : <CFString 0x7fffac0e51e8 [0x7fffac1b3c20]>{contents = "InputSourceKind"} = <CFString 0x7fffac12c068 [0x7fffac1b3c20]>{contents = "Keyboard Layout"} 1 : <CFString 0x7fffac0dfd48 [0x7fffac1b3c20]>{contents = "KeyboardLayout Name"} = <CFString 0x7fffac16e488 [0x7fffac1b3c20]>{contents = "Australian"} 2 : <CFString 0x7fffac117b48 [0x7fffac1b3c20]>{contents = "KeyboardLayout ID"} = <CFNumber 0xf37 [0x7fffac1b3c20]>{value = +15, type = kCFNumberSInt64Type} } 5 : <CFString 0x7fffac15bb48 [0x7fffac1b3c20]>{contents = "AppleCurrentKeyboardLayoutInputSourceID"} = <CFString 0x7feebbe33410 [0x7fffac1b3c20]>{contents = "com.apple.keylayout.Australian"} 6 : <CFString 0x7feebbe15260 [0x7fffac1b3c20]>{contents = "AppleDictationAutoEnable"} = <CFNumber 0x137 [0x7fffac1b3c20]>{value = +1, type = kCFNumberSInt64Type} } Checking for policies triggered by "download-catalina-install" for user "paul.burden"... Executing Policy Add macOS 10.15.7 Catalina Installer to Applications Caching package Install macOS Catalina10-15-7.pkg... Downloading Install macOS Catalina10-15-7.pkg... Downloading https://apse2-jcds.services.jamfcloud.com//download/fbef3a7a309849f885e3bb31e41434c1/Install%20macOS%20Catalina10-15-7.pkg?token=503a2df210f64b0fb72a4d46dd46f751kwoa35wag5r0ll0mmkndeisqmomg2cb4... Verifying package integrity... Installing Install macOS Catalina10-15-7.pkg... Successfully installed Install macOS Catalina10-15-7.pkg. Running Recon... Retrieving inventory preferences from https://whlaustralasia.jamfcloud.com/... Finding extension attributes... Locating applications... Locating package receipts... Locating accounts... Locating hard drive information... Searching path: /System/Applications Searching path: /Applications Locating software updates... Locating printers... Locating hardware information (Mac OS X 10.13.6)... Gathering application usage information... Submitting data to https://whlaustralasia.jamfcloud.com/... <computer_id>116</computer_id> Submitting log to https://whlaustralasia.jamfcloud.com/ /Applications/Install macOS Catalina.app found, checking version. Found macOS installer for version 10.15.7. Installer found, version matches. Verifying checksum... Launching jamfHelper as FullScreen... Running a command as '"/Applications/Install macOS Catalina.app/Contents/Resources/startosinstall" --agreetolicense --nointeraction --pidtosignal 90026 --forcequitapps >> /var/log/startosinstall.log 2>&1 &'... 2020-10-12 19:05:17.625 jamfHelper[90026:2983079] GetInputSourceEnabledPrefs user file path = /Users/paul.burden/Library/Preferences/com.apple.HIToolbox.plist 2020-10-12 19:05:17.625 jamfHelper[90026:2983079] GetInputSourceEnabledPrefs effective user id path = 0 2020-10-12 19:05:17.627 jamfHelper[90026:2983079] GetInputSourceEnabledPrefs user pref content = <CFBasicHash 0x7fe907c3fde0 [0x7fffac1b3c20]>{type = immutable dict, count = 5, entries => 0 : <CFString 0x7fffac1075e8 [0x7fffac1b3c20]>{contents = "AppleSelectedInputSources"} = <CFArray 0x7fe907c28f40 [0x7fffac1b3c20]>{type = immutable, count = 2, values = ( 0 : <CFBasicHash 0x7fe907c15630 [0x7fffac1b3c20]>{type = immutable dict, count = 3, entries => 0 : <CFString 0x7fffac0e51e8 [0x7fffac1b3c20]>{contents = "InputSourceKind"} = <CFString 0x7fffac12c068 [0x7fffac1b3c20]>{contents = "Keyboard Layout"} 1 : <CFString 0x7fffac0dfd48 [0x7fffac1b3c20]>{contents = "KeyboardLayout Name"} = <CFString 0x7fffac16e488 [0x7fffac1b3c20]>{contents = "Australian"} 2 : <CFString 0x7fffac117b48 [0x7fffac1b3c20]>{contents = "KeyboardLayout ID"} = <CFNumber 0xf37 [0x7fffac1b3c20]>{value = +15, type = kCFNumberSInt64Type} } 1 : <CFBasicHash 0x7fe907c28f00 [0x7fffac1b3c20]>{type = immutable dict, count = 2, entries => 0 : <CFString 0x7fffac0e51e8 [0x7fffac1b3c20]>{contents = "InputSourceKind"} = <CFString 0x7fe907c15670 [0x7fffac1b3c20]>{contents = "Non Keyboard Input Method"} 1 : Bundle ID = <CFString 0x7fe907c3dfd0 [0x7fffac1b3c20]>{contents = "com.apple.PressAndHold"} } )} 1 : <CFString 0x7fffac0e7a88 [0x7fffac1b3c20]>{contents = "AppleEnabledInputSources"} = <CFArray 0x7fe907c3fcd0 [0x7fffac1b3c20]>{type = immutable, count = 5, values = ( 0 : <CFBasicHash 0x7fe907c15700 [0x7fffac1b3c20]>{type = immutable dict, count = 3, entries => 0 : <CFString 0x7fffac0e51e8 [0x7fffac1b3c20]>{contents = "InputSourceKind"} = <CFString 0x7fffac12c068 [0x7fffac1b3c20]>{contents = "Keyboard Layout"} 1 : <CFString 0x7fffac0dfd48 [0x7fffac1b3c20]>{contents = "KeyboardLayout Name"} = <CFString 0x7fffac16e488 [0x7fffac1b3c20]>{contents = "Australian"} 2 : <CFString 0x7fffac117b48 [0x7fffac1b3c20]>{contents = "KeyboardLayout ID"} = <CFNumber 0xf37 [0x7fffac1b3c20]>{value = +15, type = kCFNumberSInt64Type} } 1 : <CFBasicHash 0x7fe907c157b0 [0x7fffac1b3c20]>{type = immutable dict, count = 2, entries => 0 : <CFString 0x7fffac0e51e8 [0x7fffac1b3c20]>{contents = "InputSourceKind"} = <CFString 0x7fe907c15780 [0x7fffac1b3c20]>{contents = "Non Keyboard Input Method"} 1 : Bundle ID = <CFString 0x7fffac1528a8 [0x7fffac1b3c20]>{contents = "com.apple.CharacterPaletteIM"} } 2 : <CFBasicHash 0x7fe907c3f600 [0x7fffac1b3c20]>{type = immutable dict, count = 2, entries => 0 : <CFString 0x7fffac0e51e8 [0x7fffac1b3c20]>{contents = "InputSourceKind"} = <CFString 0x7fe907c3f5a0 [0x7fffac1b3c20]>{contents = "Non Keyboard Input Method"} 1 : Bundle ID = <CFString 0x7fe907c3f5d0 [0x7fffac1b3c20]>{contents = "com.apple.KeyboardViewer"} } 3 : <CFBasicHash 0x7fe907c3fb70 [0x7fffac1b3c20]>{type = immutable dict, count = 2, entries => 0 : <CFString 0x7fffac0e51e8 [0x7fffac1b3c20]>{contents = "InputSourceKind"} = <CFString 0x7fe907c3f680 [0x7fffac1b3c20]>{contents = "Non Keyboard Input Method"} 1 : Bundle ID = <CFString 0x7fe907c3f6b0 [0x7fffac1b3c20]>{contents = "com.apple.inputmethod.ironwood"} } 4 : <CFBasicHash 0x7fe907c3fc50 [0x7fffac1b3c20]>{type = immutable dict, count = 2, entries => 0 : <CFString 0x7fffac0e51e8 [0x7fffac1b3c20]>{contents = "InputSourceKind"} = <CFString 0x7fe907c3fbf0 [0x7fffac1b3c20]>{contents = "Non Keyboard Input Method"} 1 : Bundle ID = <CFString 0x7fe907c3fc20 [0x7fffac1b3c20]>{contents = "com.apple.PressAndHold"} } )} 3 : <CFString 0x7fe907c3dd70 [0x7fffac1b3c20]>{contents = "AppleSavedCurrentInputSource"} = <CFBasicHash 0x7fe907c3fd30 [0x7fffac1b3c20]>{type = immutable dict, count = 3, entries => 0 : <CFString 0x7fffac0e51e8 [0x7fffac1b3c20]>{contents = "InputSourceKind"} = <CFString 0x7fffac12c068 [0x7fffac1b3c20]>{contents = "Keyboard Layout"} 1 : <CFString 0x7fffac0dfd48 [0x7fffac1b3c20]>{contents = "KeyboardLayout Name"} = <CFString 0x7fffac16e488 [0x7fffac1b3c20]>{contents = "Australian"} 2 : <CFString 0x7fffac117b48 [0x7fffac1b3c20]>{contents = "KeyboardLayout ID"} = <CFNumber 0xf37 [0x7fffac1b3c20]>{value = +15, type = kCFNumberSInt64Type} } 5 : <CFString 0x7fffac15bb48 [0x7fffac1b3c20]>{contents = "AppleCurrentKeyboardLayoutInputSourceID"} = <CFString 0x7fe907c3fdb0 [0x7fffac1b3c20]>{contents = "com.apple.keylayout.Australian"} 6 : <CFString 0x7fe907c3d8b0 [0x7fffac1b3c20]>{contents = "AppleDictationAutoEnable"} = <CFNumber 0x137 [0x7fffac1b3c20]>{value = +1, type = kCFNumberSInt64Type} }

Successful 10.13.6 reports "Completed"...

Executing Policy Upgrade to macOS 10.15.7 Script - Auto Running script macOSUpgrade - Catalina... Script exit code: 0 Script result: Killing caffeinate processes. Killing startosinstall processes. No matching processes were found Killing osinstallersetupd processes. No matching processes were found Power Check: OK - AC Power Detected Disk Check: OK - 653464420352 Bytes Free Space Detected Downloading macOS Installer... 2020-10-12 08:11:29.700 jamfHelper[1782:22137] GetInputSourceEnabledPrefs user file path = /Users/clairec/Library/Preferences/com.apple.HIToolbox.plist 2020-10-12 08:11:29.700 jamfHelper[1782:22137] GetInputSourceEnabledPrefs effective user id path = 0 2020-10-12 08:11:29.798 jamfHelper[1782:22137] GetInputSourceEnabledPrefs user pref content = <CFBasicHash 0x7fe050435c30 [0x7fffa4aefaf0]>{type = immutable dict, count = 4, entries => 0 : <CFString 0x7fffa4a43618 [0x7fffa4aefaf0]>{contents = "AppleSelectedInputSources"} = <CFArray 0x7fe050428600 [0x7fffa4aefaf0]>{type = immutable, count = 2, values = ( 0 : <CFBasicHash 0x7fe050421ef0 [0x7fffa4aefaf0]>{type = immutable dict, count = 3, entries => 0 : <CFString 0x7fffa4a21218 [0x7fffa4aefaf0]>{contents = "InputSourceKind"} = <CFString 0x7fffa4a68098 [0x7fffa4aefaf0]>{contents = "Keyboard Layout"} 1 : <CFString 0x7fffa4a1bd78 [0x7fffa4aefaf0]>{contents = "KeyboardLayout Name"} = U.S. 2 : <CFString 0x7fffa4a53b78 [0x7fffa4aefaf0]>{contents = "KeyboardLayout ID"} = <CFNumber 0x37 [0x7fffa4aefaf0]>{value = +0, type = kCFNumberSInt64Type} } 1 : <CFBasicHash 0x7fe050435060 [0x7fffa4aefaf0]>{type = immutable dict, count = 2, entries => 0 : <CFString 0x7fffa4a21218 [0x7fffa4aefaf0]>{contents = "InputSourceKind"} = <CFString 0x7fe050425340 [0x7fffa4aefaf0]>{contents = "Non Keyboard Input Method"} 1 : Bundle ID = <CFString 0x7fe0504215c0 [0x7fffa4aefaf0]>{contents = "com.apple.PressAndHold"} } )} 1 : <CFString 0x7fffa4a23ab8 [0x7fffa4aefaf0]>{contents = "AppleEnabledInputSources"} = <CFArray 0x7fe050422ba0 [0x7fffa4aefaf0]>{type = immutable, count = 2, values = ( 0 : <CFBasicHash 0x7fe050420c80 [0x7fffa4aefaf0]>{type = immutable dict, count = 3, entries => 0 : <CFString 0x7fffa4a21218 [0x7fffa4aefaf0]>{contents = "InputSourceKind"} = <CFString 0x7fffa4a68098 [0x7fffa4aefaf0]>{contents = "Keyboard Layout"} 1 : <CFString 0x7fffa4a1bd78 [0x7fffa4aefaf0]>{contents = "KeyboardLayout Name"} = U.S. 2 : <CFString 0x7fffa4a53b78 [0x7fffa4aefaf0]>{contents = "KeyboardLayout ID"} = <CFNumber 0x37 [0x7fffa4aefaf0]>{value = +0, type = kCFNumberSInt64Type} } 1 : <CFBasicHash 0x7fe05042f1f0 [0x7fffa4aefaf0]>{type = immutable dict, count = 2, entries => 0 : <CFString 0x7fffa4a21218 [0x7fffa4aefaf0]>{contents = "InputSourceKind"} = <CFString 0x7fe05042f5f0 [0x7fffa4aefaf0]>{contents = "Non Keyboard Input Method"} 1 : Bundle ID = <CFString 0x7fe050424530 [0x7fffa4aefaf0]>{contents = "com.apple.PressAndHold"} } )} 2 : <CFString 0x7fe05040bf80 [0x7fffa4aefaf0]>{contents = "AppleInputSourceHistory"} = <CFArray 0x7fe050435bf0 [0x7fffa4aefaf0]>{type = immutable, count = 1, values = ( 0 : <CFBasicHash 0x7fe050435200 [0x7fffa4aefaf0]>{type = immutable dict, count = 3, entries => 0 : <CFString 0x7fffa4a21218 [0x7fffa4aefaf0]>{contents = "InputSourceKind"} = <CFString 0x7fffa4a68098 [0x7fffa4aefaf0]>{contents = "Keyboard Layout"} 1 : <CFString 0x7fffa4a1bd78 [0x7fffa4aefaf0]>{contents = "KeyboardLayout Name"} = U.S. 2 : <CFString 0x7fffa4a53b78 [0x7fffa4aefaf0]>{contents = "KeyboardLayout ID"} = <CFNumber 0x37 [0x7fffa4aefaf0]>{value = +0, type = kCFNumberSInt64Type} } )} 5 : <CFString 0x7fffa4a97b78 [0x7fffa4aefaf0]>{contents = "AppleCurrentKeyboardLayoutInputSourceID"} = <CFString 0x7fffa4ab5cf8 [0x7fffa4aefaf0]>{contents = "com.apple.keylayout.US"} } This policy trigger is already being run: root 1245 36.9 0.4 4395572 32984 ?? R 8:02AM 3:22.29 /usr/local/jamf/bin/jamf policy -event download-catalina-install Downloading macOS Installer... 2020-10-12 08:11:35.360 jamfHelper[1821:22361] GetInputSourceEnabledPrefs user file path = /Users/clairec/Library/Preferences/com.apple.HIToolbox.plist 2020-10-12 08:11:35.360 jamfHelper[1821:22361] GetInputSourceEnabledPrefs effective user id path = 0 2020-10-12 08:11:35.361 jamfHelper[1821:22361] GetInputSourceEnabledPrefs user pref content = <CFBasicHash 0x7f7f9543b6e0 [0x7fffa4aefaf0]>{type = immutable dict, count = 4, entries => 0 : <CFString 0x7fffa4a43618 [0x7fffa4aefaf0]>{contents = "AppleSelectedInputSources"} = <CFArray 0x7f7f9543d110 [0x7fffa4aefaf0]>{type = immutable, count = 2, values = ( 0 : <CFBasicHash 0x7f7f9543cc60 [0x7fffa4aefaf0]>{type = immutable dict, count = 3, entries => 0 : <CFString 0x7fffa4a21218 [0x7fffa4aefaf0]>{contents = "InputSourceKind"} = <CFString 0x7fffa4a68098 [0x7fffa4aefaf0]>{contents = "Keyboard Layout"} 1 : <CFString 0x7fffa4a1bd78 [0x7fffa4aefaf0]>{contents = "KeyboardLayout Name"} = U.S. 2 : <CFString 0x7fffa4a53b78 [0x7fffa4aefaf0]>{contents = "KeyboardLayout ID"} = <CFNumber 0x37 [0x7fffa4aefaf0]>{value = +0, type = kCFNumberSInt64Type} } 1 : <CFBasicHash 0x7f7f9543d0b0 [0x7fffa4aefaf0]>{type = immutable dict, count = 2, entries => 0 : <CFString 0x7fffa4a21218 [0x7fffa4aefaf0]>{contents = "InputSourceKind"} = <CFString 0x7f7f9543d050 [0x7fffa4aefaf0]>{contents = "Non Keyboard Input Method"} 1 : Bundle ID = <CFString 0x7f7f9543d080 [0x7fffa4aefaf0]>{contents = "com.apple.PressAndHold"} } )} 1 : <CFString 0x7fffa4a23ab8 [0x7fffa4aefaf0]>{contents = "AppleEnabledInputSources"} = <CFArray 0x7f7f9543d2b0 [0x7fffa4aefaf0]>{type = immutable, count = 2, values = ( 0 : <CFBasicHash 0x7f7f9543d150 [0x7fffa4aefaf0]>{type = immutable dict, count = 3, entries => 0 : <CFString 0x7fffa4a21218 [0x7fffa4aefaf0]>{contents = "InputSourceKind"} = <CFString 0x7fffa4a68098 [0x7fffa4aefaf0]>{contents = "Keyboard Layout"} 1 : <CFString 0x7fffa4a1bd78 [0x7fffa4aefaf0]>{contents = "KeyboardLayout Name"} = U.S. 2 : <CFString 0x7fffa4a53b78 [0x7fffa4aefaf0]>{contents = "KeyboardLayout ID"} = <CFNumber 0x37 [0x7fffa4aefaf0]>{value = +0, type = kCFNumberSInt64Type} } 1 : <CFBasicHash 0x7f7f9543d230 [0x7fffa4aefaf0]>{type = immutable dict, count = 2, entries => 0 : <CFString 0x7fffa4a21218 [0x7fffa4aefaf0]>{contents = "InputSourceKind"} = <CFString 0x7f7f9543d1d0 [0x7fffa4aefaf0]>{contents = "Non Keyboard Input Method"} 1 : Bundle ID = <CFString 0x7f7f9543d200 [0x7fffa4aefaf0]>{contents = "com.apple.PressAndHold"} } )} 2 : <CFString 0x7f7f9543cc30 [0x7fffa4aefaf0]>{contents = "AppleInputSourceHistory"} = <CFArray 0x7f7f9543d370 [0x7fffa4aefaf0]>{type = immutable, count = 1, values = ( 0 : <CFBasicHash 0x7f7f9543d2f0 [0x7fffa4aefaf0]>{type = immutable dict, count = 3, entries => 0 : <CFString 0x7fffa4a21218 [0x7fffa4aefaf0]>{contents = "InputSourceKind"} = <CFString 0x7fffa4a68098 [0x7fffa4aefaf0]>{contents = "Keyboard Layout"} 1 : <CFString 0x7fffa4a1bd78 [0x7fffa4aefaf0]>{contents = "KeyboardLayout Name"} = U.S. 2 : <CFString 0x7fffa4a53b78 [0x7fffa4aefaf0]>{contents = "KeyboardLayout ID"} = <CFNumber 0x37 [0x7fffa4aefaf0]>{value = +0, type = kCFNumberSInt64Type} } )} 5 : <CFString 0x7fffa4a97b78 [0x7fffa4aefaf0]>{contents = "AppleCurrentKeyboardLayoutInputSourceID"} = <CFString 0x7fffa4ab5cf8 [0x7fffa4aefaf0]>{contents = "com.apple.keylayout.US"} } This policy trigger is already being run: root 1245 40.0 0.4 4395572 35724 ?? R 8:02AM 3:23.51 /usr/local/jamf/bin/jamf policy -event download-catalina-install Downloading macOS Installer... 2020-10-12 08:11:38.309 jamfHelper[1858:22465] GetInputSourceEnabledPrefs user file path = /Users/clairec/Library/Preferences/com.apple.HIToolbox.plist 2020-10-12 08:11:38.309 jamfHelper[1858:22465] GetInputSourceEnabledPrefs effective user id path = 0 2020-10-12 08:11:38.310 jamfHelper[1858:22465] GetInputSourceEnabledPrefs user pref content = <CFBasicHash 0x7fb867c4d910 [0x7fffa4aefaf0]>{type = immutable dict, count = 4, entries => 0 : <CFString 0x7fffa4a43618 [0x7fffa4aefaf0]>{contents = "AppleSelectedInputSources"} = <CFArray 0x7fb867c4d6b0 [0x7fffa4aefaf0]>{type = immutable, count = 2, values = ( 0 : <CFBasicHash 0x7fb867c4d5d0 [0x7fffa4aefaf0]>{type = immutable dict, count = 3, entries => 0 : <CFString 0x7fffa4a21218 [0x7fffa4aefaf0]>{contents = "InputSourceKind"} = <CFString 0x7fffa4a68098 [0x7fffa4aefaf0]>{contents = "Keyboard Layout"} 1 : <CFString 0x7fffa4a1bd78 [0x7fffa4aefaf0]>{contents = "KeyboardLayout Name"} = U.S. 2 : <CFString 0x7fffa4a53b78 [0x7fffa4aefaf0]>{contents = "KeyboardLayout ID"} = <CFNumber 0x37 [0x7fffa4aefaf0]>{value = +0, type = kCFNumberSInt64Type} } 1 : <CFBasicHash 0x7fb867c4d670 [0x7fffa4aefaf0]>{type = immutable dict, count = 2, entries => 0 : <CFString 0x7fffa4a21218 [0x7fffa4aefaf0]>{contents = "InputSourceKind"} = <CFString 0x7fb867c4d610 [0x7fffa4aefaf0]>{contents = "Non Keyboard Input Method"} 1 : Bundle ID = <CFString 0x7fb867c4d640 [0x7fffa4aefaf0]>{contents = "com.apple.PressAndHold"} } )} 1 : <CFString 0x7fffa4a23ab8 [0x7fffa4aefaf0]>{contents = "AppleEnabledInputSources"} = <CFArray 0x7fb867c4d810 [0x7fffa4aefaf0]>{type = immutable, count = 2, values = ( 0 : <CFBasicHash 0x7fb867c4d6f0 [0x7fffa4aefaf0]>{type = immutable dict, count = 3, entries => 0 : <CFString 0x7fffa4a21218 [0x7fffa4aefaf0]>{contents = "InputSourceKind"} = <CFString 0x7fffa4a68098 [0x7fffa4aefaf0]>{contents = "Keyboard Layout"} 1 : <CFString 0x7fffa4a1bd78 [0x7fffa4aefaf0]>{contents = "KeyboardLayout Name"} = U.S. 2 : <CFString 0x7fffa4a53b78 [0x7fffa4aefaf0]>{contents = "KeyboardLayout ID"} = <CFNumber 0x37 [0x7fffa4aefaf0]>{value = +0, type = kCFNumberSInt64Type} } 1 : <CFBasicHash 0x7fb867c4d790 [0x7fffa4aefaf0]>{type = immutable dict, count = 2, entries => 0 : <CFString 0x7fffa4a21218 [0x7fffa4aefaf0]>{contents = "InputSourceKind"} = <CFString 0x7fb867c4d730 [0x7fffa4aefaf0]>{contents = "Non Keyboard Input Method"} 1 : Bundle ID = <CFString 0x7fb867c4d760 [0x7fffa4aefaf0]>{contents = "com.apple.PressAndHold"} } )} 2 : <CFString 0x7fb867c33ce0 [0x7fffa4aefaf0]>{contents = "AppleInputSourceHistory"} = <CFArray 0x7fb867c4d8d0 [0x7fffa4aefaf0]>{type = immutable, count = 1, values = ( 0 : <CFBasicHash 0x7fb867c4d850 [0x7fffa4aefaf0]>{type = immutable dict, count = 3, entries => 0 : <CFString 0x7fffa4a21218 [0x7fffa4aefaf0]>{contents = "InputSourceKind"} = <CFString 0x7fffa4a68098 [0x7fffa4aefaf0]>{contents = "Keyboard Layout"} 1 : <CFString 0x7fffa4a1bd78 [0x7fffa4aefaf0]>{contents = "KeyboardLayout Name"} = U.S. 2 : <CFString 0x7fffa4a53b78 [0x7fffa4aefaf0]>{contents = "KeyboardLayout ID"} = <CFNumber 0x37 [0x7fffa4aefaf0]>{value = +0, type = kCFNumberSInt64Type} } )} 5 : <CFString 0x7fffa4a97b78 [0x7fffa4aefaf0]>{contents = "AppleCurrentKeyboardLayoutInputSourceID"} = <CFString 0x7fffa4ab5cf8 [0x7fffa4aefaf0]>{contents = "com.apple.keylayout.US"} } This policy trigger is already being run: root 1245 52.7 0.4 4395572 35724 ?? S 8:02AM 3:24.77 /usr/local/jamf/bin/jamf policy -event download-catalina-install macOS Installer Downloaded 3 Times - Checksum is Not Valid Prompting user for error and exiting... 2020-10-12 08:11:40.948 jamfHelper[1896:22571] GetInputSourceEnabledPrefs user file path = /Users/clairec/Library/Preferences/com.apple.HIToolbox.plist 2020-10-12 08:11:40.948 jamfHelper[1896:22571] GetInputSourceEnabledPrefs effective user id path = 0 2020-10-12 08:11:40.949 jamfHelper[1896:22571] GetInputSourceEnabledPrefs user pref content = <CFBasicHash 0x7fd851c31660 [0x7fffa4aefaf0]>{type = immutable dict, count = 4, entries => 0 : <CFString 0x7fffa4a43618 [0x7fffa4aefaf0]>{contents = "AppleSelectedInputSources"} = <CFArray 0x7fd851c31480 [0x7fffa4aefaf0]>{type = immutable, count = 2, values = ( 0 : <CFBasicHash 0x7fd851c329c0 [0x7fffa4aefaf0]>{type = immutable dict, count = 3, entries => 0 : <CFString 0x7fffa4a21218 [0x7fffa4aefaf0]>{contents = "InputSourceKind"} = <CFString 0x7fffa4a68098 [0x7fffa4aefaf0]>{contents = "Keyboard Layout"} 1 : <CFString 0x7fffa4a1bd78 [0x7fffa4aefaf0]>{contents = "KeyboardLayout Name"} = U.S. 2 : <CFString 0x7fffa4a53b78 [0x7fffa4aefaf0]>{contents = "KeyboardLayout ID"} = <CFNumber 0x37 [0x7fffa4aefaf0]>{value = +0, type = kCFNumberSInt64Type} } 1 : <CFBasicHash 0x7fd851c30820 [0x7fffa4aefaf0]>{type = immutable dict, count = 2, entries => 0 : <CFString 0x7fffa4a21218 [0x7fffa4aefaf0]>{contents = "InputSourceKind"} = <CFString 0x7fd851c307c0 [0x7fffa4aefaf0]>{contents = "Non Keyboard Input Method"} 1 : Bundle ID = <CFString 0x7fd851c307f0 [0x7fffa4aefaf0]>{contents = "com.apple.PressAndHold"} } )} 1 : <CFString 0x7fffa4a23ab8 [0x7fffa4aefaf0]>{contents = "AppleEnabledInputSources"} = <CFArray 0x7fd851c315a0 [0x7fffa4aefaf0]>{type = immutable, count = 2, values = ( 0 : <CFBasicHash 0x7fd851c314c0 [0x7fffa4aefaf0]>{type = immutable dict, count = 3, entries => 0 : <CFString 0x7fffa4a21218 [0x7fffa4aefaf0]>{contents = "InputSourceKind"} = <CFString 0x7fffa4a68098 [0x7fffa4aefaf0]>{contents = "Keyboard Layout"} 1 : <CFString 0x7fffa4a1bd78 [0x7fffa4aefaf0]>{contents = "KeyboardLayout Name"} = U.S. 2 : <CFString 0x7fffa4a53b78 [0x7fffa4aefaf0]>{contents = "KeyboardLayout ID"} = <CFNumber 0x37 [0x7fffa4aefaf0]>{value = +0, type = kCFNumberSInt64Type} } 1 : <CFBasicHash 0x7fd851c31560 [0x7fffa4aefaf0]>{type = immutable dict, count = 2, entries => 0 : <CFString 0x7fffa4a21218 [0x7fffa4aefaf0]>{contents = "InputSourceKind"} = <CFString 0x7fd851c31500 [0x7fffa4aefaf0]>{contents = "Non Keyboard Input Method"} 1 : Bundle ID = <CFString 0x7fd851c31530 [0x7fffa4aefaf0]>{contents = "com.apple.PressAndHold"} } )} 2 : <CFString 0x7fd851c31040 [0x7fffa4aefaf0]>{contents = "AppleInputSourceHistory"} = <CFArray 0x7fd851c31620 [0x7fffa4aefaf0]>{type = immutable, count = 1, values = ( 0 : <CFBasicHash 0x7fd851c315e0 [0x7fffa4aefaf0]>{type = immutable dict, count = 3, entries => 0 : <CFString 0x7fffa4a21218 [0x7fffa4aefaf0]>{contents = "InputSourceKind"} = <CFString 0x7fffa4a68098 [0x7fffa4aefaf0]>{contents = "Keyboard Layout"} 1 : <CFString 0x7fffa4a1bd78 [0x7fffa4aefaf0]>{contents = "KeyboardLayout Name"} = U.S. 2 : <CFString 0x7fffa4a53b78 [0x7fffa4aefaf0]>{contents = "KeyboardLayout ID"} = <CFNumber 0x37 [0x7fffa4aefaf0]>{value = +0, type = kCFNumberSInt64Type} } )} 5 : <CFString 0x7fffa4a97b78 [0x7fffa4aefaf0]>{contents = "AppleCurrentKeyboardLayoutInputSourceID"} = <CFString 0x7fffa4ab5cf8 [0x7fffa4aefaf0]>{contents = "com.apple.keylayout.US"} } 0
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