MacOS Updates via Software Updates doesn´t do anything

[Franky779]

Hi folks,

i try to force a device (macbook pro) to update to the latest MacOS.

I created a testgroup which contains this computer. Then i go to software updates, choose this group and then i choose a specific version or latest possible (makes no difference).

Install option is "download and install with referrals (2)"

In Jamf Pro computer management it shows this job....but nothing happens.

On this computer every user is an admin....so it can´t be an AppStore setting.

Any idea?

Greetings Frank

[Franky779]

Also forcing an checking via sudo jamf recon doesn´t make a difference .

[AJPinto]

A check in would not do anything here. What does /var/log/install.log say? What the device is doing with updates and why will be in install.log.

[tahir]

Based on my experience, the deferment option didn't work as expected. I recommend using the "Download" option and scheduling the installation instead.

[obi-k]

Yeah, I think we saw the same thing with DDM for deferment. It might be worth letting Jamf know.

We have had great success with DDM on scheduling installation for iOS and macOS. There are some gotchas, but turning off and on the new feature helps