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MDM Locked MacBook

PhillyPhoto
Valued Contributor

Posted on ‎10-01-2019 07:20 AM

I sent a Lock command to a MacBook, and it worked fine. The issue is, there's no option to enter the passcode. It goes between "wrong passcode. try again." and "your computer is disabled. tray again in 60 minutes." Rebooting just brings back the "your computer is disabled" message.

Anyone have any suggestions?

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Hugonaut
Valued Contributor II

Posted on ‎10-01-2019 09:40 AM

if you're really stuck & have proof of purchase, send it to apple & they can remove the firmware lock.

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