Missing configuration profile EDU on mobile devices/iPads

[f_mathe]

Hey guys,

is there any way to push the configuration profile EDU manually?
Or exists a walk around to force a push of EDU profile?
EDU profile is missing on almost the half of 400 iPads.

Kind regards

[kwsenger]

@f.mathe We have found if we restart the Apache Tomcat service, the Install Configuration Profile EDU starts to come down as a management command.

[CorkCityShuffle]

I came across the same issue, but there must be a better solution then restarting the tomcat service, and update inventory does not do the trick.

[cfaiprovence]

Bonjour, j'ai le même problème ...
Lorsque j'enrôle un iPad le profil EDU ne remonte pas par contre si un iPad est configuré et que je le connecte à mon réseau wifi le profil EDU remonte bien !
Étrange non ???
Cordialement.

[deanchristie]

I would also like to know this.

[gcarmichael]

How can we restart TomCat if your a cloud customer? We just moved to the cloud and none of my ipads have received their edu profile as of yet (3 weeks and counting). Just opened a ticket on it.

[cdenesha]

@gcarmichael If you are hosted you will open a ticket with Jamf. If they recommend a Tomcat restart they open an internal ticket with Cloud Services to get it done.