Netskope fails to start after Big Sur update on M1 machines

[gachowski]

We are seeing Netskope fails to start after Big Sur update on M1 machines, this kills the network connection. When we log in as 2nd user we are able to get a network connection however Netskope fails to start and requires Rosette to be installed "again". We are 99% sure that Rosetta is installed. : ) 

Thanks

C

[sdagley]

@gachowski What version of Netskope? There's an 88.1 Hot Fix release to address Big Sur issues (not that I know if this is supposed to be one of those issues)

[gachowski]

89.x  : ) 

[sdagley]

Maybe it's a good thing our Netskope team isn't testing 89 yet 🙂

[joe619]

I have seen this in my testing on a MacBook Air M1 and now waiting on Netskope support to get back to me on this issue. I was only macOS Big Sur 11.4 and updated to 11.6 then ended up in the same situation you are describing. I was able to remediate  the issue by disabling Netskope from the network interface, reinstalling Rosetta 2 and rebooting the computer.

[gachowski]

@joe619 

Thanks Joe, it's great to know "we" are not the only ones....We have an open ticket too, 

C

[gachowski]

I have confirmed that Rosetta isn't getting installed/re-installed