My favorite part of Self Service is the ability to add scripts that can help the users fix their own problems. The problem Self Service solves is that users may not know how to fix things themselves OR they'd need admin rights to fix something. Creating scripts that take care of both these is awesome.
Some "self help tools" I've made available:
- change time zones (1 for each in the US)
- set permissions on /etc/hosts to allow users to edit
- Fix my keychain (basically deletes the entire ~/Library/Keychains folder and forces a restart)
- Flush DNS cache
- purge user cache
- MS Office & Outlook repair (easier than walking users through holding down the option key while launching Outlook)
- Reset MS Lync (deletes EVERY scattered Lync settings file from a user's home folder so they can start off from scratch)
- Repair disk Permissions
I'm experimenting more with complex (for me) scripts that Update Creative Cloud software without being an admin user. I've been getting ideas to use something like Platypus to do some GUI feedback and interactivity so the users have a better idea of what's going on.
And YES... Promote it to your users at every opportunity you have! Get them involved. Give them the power to help themselves (within the boundaries you set forth). They become more productive and it gives you more time to work on more serious issues.
