Printers missing after policy...

[#1]

I know there have been a couple threads about deploying printers already,
but I couldn't seem to find behavior like I'm seeing...

I've got a policy setup that is supposed to deploy 13 printers to our entire
creative services department. It's set up through self service, so the users
can just go run the policy the first time they need to print, and they'll
have the printers added whenever they need them.

However, only about half of the printers are being mapped to the machine.
I've got all 13 selected in the policy, but only 7 of them show up.

I scoped the policy down to 2, 'Authoring Color' and 'Authoring BW' and only
the color printer was installed.

I scoped the policy down to just color, and it ran fine. Then switched to
just BW, and it also ran fine.

What is keeping these printers from deploying correctly from one
consolidated policy?

Thanks,
Bob

[stevewood]

On Mon, Sep 20, 2010 at 3:07 PM, Bob Feldhake <bob.feldhake.pyb3 at statefarm.com> wrote: I know there have been a couple threads about deploying printers already, but I couldn’t seem to find behavior like I’m seeing... I’ve got a policy setup that is supposed to deploy 13 printers to our entire creative services department. It’s set up through self service, so the users can just go run the policy the first time they need to print, and they’ll have the printers added whenever they need them. However, only about half of the printers are being mapped to the machine. I’ve got all 13 selected in the policy, but only 7 of them show up. I scoped the policy down to 2, “Authoring Color” and “Authoring BW” and only the color printer was installed. I scoped the policy down to just color, and it ran fine. Then switched to just BW, and it also ran fine. What is keeping these printers from deploying correctly from one consolidated policy? Thanks, Bob _

What version is your JSS? I ran into a very similar issue that turned out
to be a bug in 7.1 of the JSS. Do a search on the list for subject Adding
Printers in 10.6.

Steve Wood
Director of IT
swood at integer.com

The Integer Group | 1999 Bryan St. | Ste. 1700 | Dallas, TX 75201
T 214.758.6813 | F 214.758.6901 | C 940.312.2475

[ernstcs]

I’ve been running into printer issues and CUPS is partly to blame I’m told. I get multiple printers, but my issue is they show up fine in the printers and fax preferences, but then there are multiples of the same printer in the pull down in the print dialogue of an application when you go to print.

It’s been suggested to script adding the printers using the binary and putting a wait in between the printers.

Example:
/usr/sbin/jamf mapPrinter -id 4
sleep 60
/usr/sbin/jamf mapPrinter -id 5

Now, I don’t know if this will do anything for your problem, but it’s something to try to see if they all come down. That long of a wait between them would take forever for that many printers. Could maybe shrink the sleep time a bit for a test at least.

You can find the id of your printer by going into JSS web, go to Casper Admin, and click on the printer. The URL will have the ID at the end.

Something to try anyway.

Craig E