Problems with Zoom patching and Big Sur

David_K
New Contributor

Hi all!

Just wanted to see if anyone else is running into issues patching Zoom with Patch Management on computers that have upgraded to Big Sur? I am getting a keychain prompt after the patch completes.
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I can run the same patch on a Catalina machine with no issue. I first noticed this on Zoom 5.5.2, but it has happened on every patch since. I just had the same thing happen with Zoom 5.5.5 today so it does not seem like the issue will resolve itself. These are all Intel machines. Thanks!

1 ACCEPTED SOLUTION

David_K
New Contributor

Just a quick update to this, I also reached out to Zoom in desperation and they told me it was a known issue. Ever since Zoom 5.6.3 my issue appears to be solved on Intel machines but not on our M1 machines. Unfortunately we do not have enough M1 machines to test effectively, but otherwise my issue is resolved!

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6 REPLIES 6

sidit
New Contributor II

Also ran into the same issue trying to patch zoom.

jpuebs
New Contributor III

I reached out to Zoom support to look into this and they had suggested this was a Mac problem but that an uninstall/reinstall would resolve the error message. πŸ™„

clee_-_payfone
New Contributor

Been noticing this issue anytime we deploy Zoom to any machines with the Big Sur OS (both intel & m1s). Seems to only happen when Zoom gets installed the first time, but doesn't happen when we push out a Zoom update (for now).

David_K
New Contributor

Just a quick update to this, I also reached out to Zoom in desperation and they told me it was a known issue. Ever since Zoom 5.6.3 my issue appears to be solved on Intel machines but not on our M1 machines. Unfortunately we do not have enough M1 machines to test effectively, but otherwise my issue is resolved!

View solution in original post

user-VwlRMRYoow
New Contributor

It looks like this just randomly started to happen in my environment. Affecting both M1 and Intel machines. It's weird that this keychain message only comes up when installing Zoom through JAMF. When you manually install Zoom, the message doesn't come up. I tried pushing out an older Zoom pkg, but after it installs, a popup comes up asking if the laptop wants to allow Zoom to access the downloads folder, after hitting yes, the keychain message comes up.

Edit: Pushing out the Zoom IT admin pkg seems to work. I deployed to 3 laptops and no keychain message comes up.

fmoisan
New Contributor

Can we turn off the keychain for this app since we are also running into this issue with the M1 & Intel Mac Pro's & Intel Air's.