Proper way to install Adobe Creative Cloud package?

Robb
New Contributor II

Hey all,

I'm primarily a Windows admin, so bear with me on this one. I have an EDU client looking to install Creative Cloud apps via JAMF Cloud and am trying to figure out the proper way to push it to the machines.

I am following the steps outlined here:

  • https://docs.jamf.com/technical-papers/jamf-pro/adobe-creative-cloud/9.0/Deploying_Adobe_Creative_Cloud_for_Enterprise.html
  • https://www.jamf.com/jamf-nation/articles/593/deploying-adobe-creative-cloud-packages

But where I get hung up on is the manifest file. I created the installer package from the Adobe admin console, and it downloads as a zip with the "Build" and "Exceptions" folders, as well as the ".DS_Store", and "<name>.ccp" files.

What is the Package actually looking for me to upload here? Do I need to capture or package anything separately? Seems like I'm chasing a red herring while looking through the folder structure for the proper file.

Again, sorry for the ignorance on this.

21 REPLIES 21

mpenrod
New Contributor III

You just need the build file. I made a pkg and it seems to work fine. I don't even bother to update it since Adobe is constantly updating and so far it updates to the latest. If this build eventually breaks I'll make an updated one.

Mauricio
Contributor II

@Robb Hello Rob, Adobe has changed a lot of things since that article.

In "https://docs.jamf.com/technical-papers/jamf-pro/adobe-creative-cloud/9.0/Deploying_Adobe_Creative_Cloud_for_Enterprise.html"

Note: For Creative Cloud 2019 apps or later, you must use the Adobe Admin Console instead of Creative Cloud Packager to create the installer package. For more information, see the following documentation from Adobe:

https://helpx.adobe.com/enterprise/kb/apps-not-available-in-ccp.html
https://helpx.adobe.com/enterprise/using/package-apps-admin-console.html
https://helpx.adobe.com/enterprise/package/user-guide.html

Basically:
1. Log into the Adobe Dashboard.
2.Create the package(s) you want to deploy.
3. Download the package(s), you will have a file <yourAppName>_<yourAppLanguage>_MAC_Downloader.dmg.
4. Into that Downloader.dmg you will have an app named Adobe Package Downloader.app, run it, accept the prompt...

cc88c59b761142008e48906736f3b91a
5. That app will then download a zip file with the installer package (I know, Adobe....)

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6. Once you have that (into your Downloads folder), unzip it.

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7. Into the unzipped folder you will have a Build and Exceptions folder and a <yourAppName>.ccp file.
7.1 Upload the <yourAppName>_Install.pkg from Build folder into Jamf.
8. Create the Jamf policy for deployment.

Sit back and relax until the next Adobe version of the app is out...

I hope this helps.
We had a lot of the manual steps scripted, life is far too short for that many clicks!

Regards,

Robb
New Contributor II

@Mauricio, you rock - thank you! I'll give this a try when I'm back in the office tomorrow and will report back if I run into any snafus.

Robb
New Contributor II

@Mauricio - sorry for the wait on this. I keep failing out in the same spot

I started the process of uploading the 1.27GB package at 2:01 PM and by 2:06 PM (79%) the upload fails at "Timed out uploading icon". Happens again and again on different browsers, different computers, and different internet connections. Any ideas?

Mauricio
Contributor II

@Robb Is this a Cloud instance or on-prem? We have on-prem only and I use the Jamf Admin to upload to the server.

I found a discussion about Jamf Cloud and Adobe packages here
Someone mentioned a possible file name (special characters).
Unfortunately this is a bit of trial and error unless you can get more info about the issue.

techjason
New Contributor III

@Robb Uploading large packages had been a big issue for me until I found a post somewhere here that solved the problem. I had an issue uploading packages that were larger than 1.1 GB on any of my Macs, no matter the browser. However, if I upload the packages in Windows, it seems to work.

I am not sure what causes this, but I can now upload files of over 1.2 GB. This is one of the only reasons I have a Windows computer, to upload large files to Jamf.

Mezmerrick
New Contributor II

@Mauricio @techjason

Any advice on this issue? I follow the steps in @Mauricio post, upload it to Jamf Cloud, which turns it in to a .zip - create a policy to make the app Self Service, during install I get this error:

Verifying package integrity...
Installing Adobe Lightroom 4.0...
Installation failed. The installer reported: installer: Error - An error occurred while running the InstallationCheck tool for “Adobe Lightroom_Install”. Try running the tool again.

Mauricio
Contributor II

@Mezmerrick We are not deploying Adobe packages/apps this way anymore.
However I've created a new Lightroom package and having the same error.
On a further check I run the package that was downloaded from Adobe Dashboard (no Jamf/Cloud/policy) and did a manual install and no joy.
My error is:

package_script_service[1273]: ./preinstall: CCP Package Installer : Exit code of AdobeDeploymentManager is (84)

This is the package detail from Dashboard (managed one):

ACTIVATION Named PLATFORM macOS LANGUAGE English (International) / Use OS locale OPTIONS Enable self-service install Allow non-admin to update and install apps Enable self-service plugin install Enable file syncing Enable Remote Update Manager Exclude extensions folder & Extension Manager command line tool Exclude Adobe Asset Link AUSST override XML not included Install at default directory Browser based login disabled

Could you check your original package to see if you can install it, please?
If not, looks like a call to Adobe support.
Regards

Mezmerrick
New Contributor II

Thanks for your reply @Mauricio

I've tried installing the Lightroom package manually and it runs with no problems.

Presumably, Jamf knows that when it uploads it as .zip it what to do with it when installing it i.e. I don't have to tell it to unzip it or anything?

I also came across this thread: https://www.jamf.com/jamf-nation/discussions/33784/adobe-cc-and-catalina

It mentions about PPPC and making DMG's in Disk Utility first, but a few people also mentioned about zipping it up yourself first and not letting Jamf do it, works. I'm about to try that now.

Mezmerrick
New Contributor II

I can confirm zipping it up manually before uploading it works!

I'm about to try all the other Adobe apps now.

Mauricio
Contributor II

@Mezmerrick Glad you found a way and thanks for sharing it. I'll make note for when we move to Jamf cloud.

skelllter
New Contributor II

I was literally at the end of my rope with this, considering installing manually on my clients. I created a self-serve Creative Cloud admin package, zipped the package installer in the Build folder, and uploaded that, and by-jove it worked! The package uploaded to our cloud instance was a _.pkg.zip - never done that before, but grateful this works.

skelllter
New Contributor II

FWIW, the first install from self service errors on occasion, but installing again works... very confusing, but I'm going with it for now.

user-QmwlDmfmzh
New Contributor

I had an issue uploading packages that were larger than 1.1 GB on any of my Macs, no matter the browser. However, if I upload the packages in Windows, it seems to work.

I am not sure what causes this, but I can now upload files of over 1.2 GB. This is one of the only reasons I have a Windows computer, to upload large files to Jamf.

yo_ann
New Contributor

Hello,

I follow up the topic.
Have you any recommandation/best practices in oder to deploy full Creative Cloud suite?

Do i have to package individually each application or can i package all in one (arround 20 gb) and upload it to jamf?

best regards

yoann

pramodmac
New Contributor III

@yo_ann
I read here that packaging Adobe Apps individually works better and also easy to upload, and also individual packages can be scooped as per the requirement (talking about our requirements of apps in different departments in mind). But like You, I never tried it until now and would love to get the full workflow, if any of the experienced folks here can point out the newer Adobe version deployment via JAMF info. that would be great.

Best Regards
P

yo_ann
New Contributor

@pramodmac i just tried to upload the full package (20go), well it's definitly not working.... 2 days, and the package is still in "pending" on jamf! Packaging each applications one by one.... What a waste of time, erk... Maybe it will work with AUSST? #moreandmorecomplicate!

bzuckrow
New Contributor II

We are able to successfully package and deploy Creative Suite following the method Mauricio describes - building the package in Adobe Admin with one big difference - we have on prem distribution points while our JSS is in the cloud.

My package result comes zipped from Adobe and am able to upload to DP. Even the zipped package takes awhile to upload (20-30 min) then about 1.5 hours to install but none of the extra fooling around in the other posts.

What do you think about spinning up a file server or adding a share to an existing one and using it as a on prem DP for just Adobe. I understand this is a messy solution but once configured may smooth out the rest of the bumps in the process and you may find other uses for the file server.

Levi_
Contributor

Thank you @Mauricio

I was having trouble uploading the Adobe_install.pkg directly into Jamf Pro even if I zipped it beforehand or let it take care of itself. The only way I could get this to deploy properly is by uploading it via Jamf Admin. I'm going to keep this in mind for any future packages that are too large and zipping packages is a requirement.

Son_Of_Aegon
New Contributor

Here's how I deployed Adobe Creative Cloud in my environment. Very new to JAMF. in Adobe Admin Console i created just the Adobe Creative Cloud Desktop Application with Self Service options giving the user the ability to install the apps they need instead of creating different packages. Then i uploaded that .pkg using JAMF Admin. created a Policy that installs that package at check in. Users can log in with their federated accounts and install the Applications that are available in the suite. I don'y know if that helps. Stay Blessed.

I know it's been a while since this got posted, but I'm attempting to use your method and the package files that come from the Adobe Package Downloader (via the Admin Console) don't appear as files that Jamf can upload. It's a valid .pkg file and works if run manually. We use the web interface for our Jamf Cloud instance and it doesn't seem to be able to be recognized as an installer package, like every other app we've done this way. Uploads through Jamf Admin appear, but fail to install properly when zipped manually by me or the Jamf Admin app.