Required Managed Update Pop-Up, But No Update to Do

zakelmi05
New Contributor

Hi

Ever since 13.4.1 update, some of our users are being prompted daily that their is a managed update that is required, when you click it. It checks the update the server and it says your up to date.

Screenshot 2023-08-30 at 10.58.35 AM.png

I originally thought it was Nudge causing this, so I uninstalled Nudge from the affected users laptop, but the prompt is still coming on.

Any ideas,

Screenshot 2023-08-30 at 11.59.31 AM.png

 

3 REPLIES 3

jamf-42
Valued Contributor II

seen this.. the joys of MDM updates.. I binned this and it went away.. test!! 

/Library/Preferences/com.apple.SoftwareUpdate.plist

AJPinto
Esteemed Contributor

This is a MacOS Notification, its coming from the OS its self. Check to make sure JAMF is not pushing an OS update command to the devices that may be stuck. If an OS update MDM command is stuck, you can reissue the MDM command and it should clear the keys on the device. Keep in mind, the entire OS update work flow on macOS is complete and total garbage.

DBrowning
Valued Contributor II

We had this/have this as well.  Apple told us to just issue a command for download only and it "should go away".  We've seen mixed results with it.