Posted on 08-28-2014 12:37 PM
here is my problem. every printer we install via self service is getting this error "printer was not installed correctly": (screenshot)
https://drive.google.com/open?id=0B4CyxN_vMBOLdldCRFJGckQ1Mms&authuser=0
now this can be fixed via reset printing system or repair permissions. LOCALLY only! the policies I have created in self-service that should be executing either of these remedies are not working.
for example: i have made policy in self service that simply does a "fix disk permissions" (under maintenance).
repairing disk permissions with disk utility fixes my installed printer. running my self-service policy that is suppose to have the same ending result! it does not however, error still persists.
same goes for reseting printing system. If I right-click the printer pane in system prefs, click "reset printing system", enter ladmin credentials and reinstall printer via self-service... problem solved! If however I try to reset printing system via script in self service. It appears to work but all re-installed printers via self-service still have the original error.
#!/bin/bash
## Reset Printer System
lpstat -p | cut -d' ' -f2 | xargs -I{} lpadmin -x {}
echo "Printer System Reset"
exit 0
This is the most FRUSTRATED I have been with casper! Can anybody give me some insight I am desperate for a solution now!
Solved! Go to Solution.
Posted on 08-28-2014 12:55 PM
Typically when I've seen this error the problem is not with the printer itself, but rather it is with the driver. How are you installing the drivers for the printers on the systems? I would look at how you are capturing the drivers and installing them. Most likely the permissions for the drivers are messed up and you can fix those permissions and re-push the drivers to fix the problem.
Posted on 08-28-2014 12:55 PM
Typically when I've seen this error the problem is not with the printer itself, but rather it is with the driver. How are you installing the drivers for the printers on the systems? I would look at how you are capturing the drivers and installing them. Most likely the permissions for the drivers are messed up and you can fix those permissions and re-push the drivers to fix the problem.
Posted on 08-29-2014 06:17 AM
Saw this same issue with users that upgraded to 10.9 from 10.6.8 via Self Service upgrade. Quickest solution was what @stevewood][/url suggested. Created a policy that re-pushed out the latest drivers and repaired the permissions on the printer folders.
Posted on 08-29-2014 08:01 AM
I was afraid that could be the case. I will give it a shot.
Posted on 08-29-2014 02:10 PM
We got around some of this by having a policy that installs the latest printer drives on machines when they enroll (or when we image them). Might just need to push out new drivers to rectify the issue. (I realize my comment is nothing new, just reinforcing that drives may likely be the issue.)
Posted on 08-29-2014 02:14 PM
I'm pushing out new drivers as needed when a new printer setup is requested in Self Service. For those interested, I have a couple of posts on the methods I'm using:
Posted on 09-05-2014 01:39 PM
THANK YOU ALL!