Self Service App for macOS Catalina fails with error "Item Failed"

hwjhartmann
New Contributor

We have an installer setup in Self Service for macOS Catalina. We typically defer major o/s upgrades for the first 30 days before making it available in Self Service. For the past two major O/S releases before Big Sur, we procured free licenses via Apple VPP and pushed it out to Self Service. This installation method has been fine until Catalina. When attempting to install it now from the Self Service button, the install progress goes from "Installing" to "Error". The notifications area just indicates that the "Item Failed".

Anyone seen this and/or know how to fix?

2 REPLIES 2

jonn1e
New Contributor III

metoo. Installation succeeds with error message. Any ideas?

A_Eaton
New Contributor II

6a19b05a6ebb42009e46c68769763637
Having the same issue. Some have stated may be due to Apple recent OCSP issue and Big Sur here https://www.theverge.com/2020/11/12/21563092/apple-mac-apps-load-slow-big-sur-downloads-outage-down-issues

Im getting a specific VPP error. Need assistance.
3796cd7c266544ae9f7f703635a89ac8