self service auto check

[Gregzy1987]

Hey,

We are about to roll out Self service to our company but have a few minor tweaks we would like to address before we do.

When we open Self service, it shows all the packages and policies as we would like, however we have the following issue:
All packages show "install" and if the user clicks the button, it does indeed install, however it installs the fresh install and actually removes all configurations set.
For example, we have MS office and this requires us to setup outlook again. Dropbox is another example too.

So, my question is...
Is there any way to configure self service to scan the currently installed software and do one of 2 things.
1 - Only show applications that are not currently installed.
2 - Show the option to "reinstall" not "install" with a warning message to the users.

This is only a minor issue but it would help us to prevent users from clicking install by mistake and giving unnecessary work to our IT support department.

Any feedback or advice would be much appreciated.

Thanks

[whitebeer]

Hi Gregzy1987,

long story short:

1- you can create a 'smart computer group' with the criteria 'application name' and then exclude this group from the policy for the selfservice.
2- you can use the created group and create a new policy scoped on the group, rename the selfservice button to 'reinstall'

there you go! :)

Greets
Max

[DBrowning]

the packages you are offering in SS, did you create the packages your self? If so, did you use .pkg or .dmg? If you used .dmg, do you have the "FUT" or "FEU" options selected?