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Question

Self-Service not forcing users to view description

  • January 22, 2020
  • 2 replies
  • 12 views

Forum|alt.badge.img+5

Setting up a couple of new SS policies. Both policies using the same script, just different values passed, one was literally cloned from the other and values for $4 changed.

Issue is that one policy DOES show the description, and one does not. We have specific text in the description telling users to cancel if they do not agree to the terms, so it IS important that they see it. Any clue why one would work and the other not? Again, the one working was cloned from the one which is now not working, and works as expected.

2 replies

Forum|alt.badge.img+17
  • Valued Contributor
  • October 27, 2020

Just saw this on a policy of mine. Guess no one has seen it or has an answer. I'll try and recreate the policy to see if it works then. :-


Forum|alt.badge.img+1
  • New Contributor
  • October 29, 2020

I had this issue recently before 10.25 but a reboot resolved it.