Self Service - Software Updates

ImAMacGuy
Valued Contributor II

I'm testing out the self service software update feature - but it seems
like it's doing stuff, then just stops. The progress bar on the self
service window is about 50% complete, but there hasn't been any updates
in the install.log file for over 10minutes. End users that have tried
it have reported similar issues (bar gets to about 50% then doesn't move
after that).

It happens on 10.6 and 10.7 systems, is there another log file I may be
missing that could have more detailed info?

John Wojda

Lead System Engineer, DEI & Mobility

3333 Beverly Rd. B2-338B

Hoffman Estates, IL 60179

Phone: (847)286-7855

Page: (224)532.3447

Team Lead DEI: Matt Beiriger
<mailto:mbeirig at searshc.com;jwojda at searshc.com?subject=John%20Wojda%20Fe
edback&body=I%20am%20contacting%20you%20regarding%20John%20Wojda.>

Team Lead Mobility: Chris
<mailto:cstaana at searshc.com;jwojda at searshc.com?subject=John%20Wojda%20Fe
edback&body=I%20am%20contacting%20you%20regarding%20John%20Wojda.> Sta
Ana

Mac Tip/Tricks/Self Service & Support
<http://bit.ly/gMa7TB>

"Any time you choose to be inflexible in your approach to an
unpredictable project you are already building failure into your plan"

2 REPLIES 2

martin
Contributor III

Hi John,

I'm experiencing the same and I'm wondering. Do you have "Update Inventory" selected (under the Advanced tab)?

In our case it seems that this part causes Self Service to act weird and would respond any more. CPU usage is very high and the fans in my MacBook Pro are full speed. After a while it goes away but it seems that unchecking "Update Inventory" make the Self Service work (but you probably would not want that).

Kind Regards,

Martin van Diemen

t +31 (0)205677744


G-Star Raw C.V.
www.g-star.com<http://www.g-star.com>

jarednichols
Honored Contributor

Don't suppose you're behind a proxy...

j
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Jared F. Nichols
Desktop Engineer, Client Services
Information Services Department
MIT Lincoln Laboratory
244 Wood Street
Lexington, Massachusetts 02420
781.981.5436