Sophos Update Servers username/password info blank

[mccallister]

I have tried several times to create a sophos installer package for deploying with our JSS. It will install on the target, but the username and password for the primary and secondary update server will be blank. It is set correctly on the computer I am creating the package from

Any ideas on what I am doing wrong with Composer and how do I fix it?

[BOBW]

Do you use a createupdatepreconfig to create the installer?

Which Sophos do you use? Enterprise console? Cloud?

[Chris_Hafner]

Check this thread and see if any of the info helps.
https://www.jamf.com/jamf-nation/discussions/12348/script-to-launch-sophos-cloud-installer

[djdavetrouble]

sophos has their own method for creating a custom pkg also, which you can use directly with casper.
I looked back, you generate the preconfig, drop it with the installer app somewhere convenient, and then attach a postrun script to do the command line install:

#!/bin/sh
## postinstall

/Users/Path/To/Sophos9.5.3/Sophos Installer.app/Contents/MacOS/tools/InstallationDeployer --install

[mccallister]

We are using enterprise console and the installer from the AV server has the correct update server account info. That package when installed on a mac works correctly. The issue is that composer is not capturing that username and password for the package for me to push via policy.

[djdavetrouble]

are you repackaging with composer, or dropping the files and running the installationDeployer --install via postrun script as detailed here: support link

A simple snapshot/repackaging does not work afaik.