Sound not playing on iPad when in lost mode.

klongfellow
New Contributor

This morning we had a student lose their iPad. It was found and it was in lost mode, and I was able to remove the lost mode. The problem is, it didn't make a sound. We would have found it hours before if it played the sound. It was on and the volume was up. Also, the location wasn't showing up in Jamf. Any ideas on why, or how we can fix it?

2 REPLIES 2

cesargopu
New Contributor

Hi,

I know this is a bit old post, but I just wanted to know if you get an answer from JAMF or someone else? I just went through the exact same issue. Ipad found and showing the message, though.

Regards

mainelysteve
Valued Contributor

@cesargopu I'm assuming you saw the PlaySound mdm command push through to the device? I've seen this happen as well and I can usually get one to emit the sound if I play it manually from the Security section under the Inventory tab. Scroll down if you have a smaller screen and you'll see a Play Sound button.