Switch User Not Showing Up

jamflover
New Contributor

Hi,

We have a local admin account which is hidden upon enrollment. Before we used to get the option to "switch user" and login to that. For some reason, for the past month we are only getting that option on some laptops. Is this due to some sort of OS update? Is there any other way to reset or delete local account password to get into the computer? I'm also looking at my local admin account which is hidden on each computer, the "enable user for filevault 2" is not selected. I did not set this up, this was previously setup by the old sys admin and I am taking over the organization now. Any suggestions would be helpful, thanks in advance! 

1 REPLY 1

AitchySan
New Contributor III

did you get any reply from this? i have been having the same issue for a long time and just looking into this again...