The operation couldn’t be completed. (NSURLErrorDomain error -1100.)

[michaelherrick]

Hi everyone,

I recently updated a Mac Pro from 10.6.8 to 10.9.2 through Self Service. The user tried to run Apple Remote Desktop and received a message to update ARD in order to use it. Running software update generated the error

The operation couldn’t be completed. (NSURLErrorDomain error -1100.)

The same message occurs when I run softwareupdate from the command line. I tried removing our internal SUS settings as per the instructions in http://support.apple.com/kb/ht4069 , same error. Some googling suggests this error can be caused by Avast , which we don't use, but I uninstalled McAfee Security anyway. Still receive the same error. Does anyone have any suggestions?

Thanks,

-Mike

[lisacherie]

Are you using an internal SUS or receiving updates from Apple?

What is the CatalogURL?

[tkimpton]

Lisa is right have a look at the plist in /Library/Preferences/ and make sure it's correct. I had this on the past and did my head in for a while :(

[michaelherrick]

Lisa- I had previously been using an internal SUS but I had reset the Mac to use Apple's servers.

[lisacherie]

Are you able to see the catalogue in a web browser?

Do you mind sharing the current value of CatalogURL (you can do a defaults read of com.apple.SoftwareUpdate)

[michaelherrick]

When i read the CatalogURL, i get the response:

The domain/default pair of (/library/preferences/com.apple.SoftwareUpdate, CatalogURL) does not exist

When I try to access the sucatalog in a web browser, it gives me a 404.

[lisacherie]

Try this:

sudo defaults read /Library/Preferences/com.apple.SoftwareUpdate CatalogURL

[michaelherrick]

I still receive the same response

[bentoms]

Do you have an internal SUS? Is it running 10.9?

Also, if you run the below it should revert the mac to apples sus's:

sudo JAMF removeSWUsettings

[michaelherrick]

Do you have an internal SUS? Is it running 10.9?

Yes

Also, if you run the below it should revert the mac to apples sus's:

Just tried this, still recieve the NSURLErrorDomain error

[bentoms]

Hmmm.. Any proxies in place? Does the macs network settings look ok?

[franton]

Ahh this old chestnut.

I used to get this a lot on our depreciated OS X SUS. It turned out that if a computer didn't need updates, it would return that exact error. If an update was available, then it would work ok. I used to reset the OS X SUS on a regular basis: it would work for a while and start doing this over and over.

My solution was to rip the entire thing out and replace it with a reposado / margarita combo server. Worked like a dream since then.

[michaelherrick]

The weird thing about that though, is that the Mac DID actually have a new update available (ARD 3.7.2) when it first encountered the error.

I suspect that something went weird during the upgrade from 10.6 to 10.9, as i have many other Mac clients still on 10.8.5 that use our SUS and don't have issues.