Unable to see jump client in application list

[ITTN]

Hi
we have recently pushed beyond trust jump clients to all our laptops via jamf . i can see the logs saying its successfully installed confirming from rep console establishing a remote session. however i am unable to see the app in the list of applications in jamf for any of the machines. , any idea why . Thanks

[sdagley]

@ITTN Does the jump client install an app? And if so, where it is installed? You'll want to make sure that the path to the jump client app is in the search paths for Jamf Pro's inventory collection (under Settings->Computer management->Inventory collection->Software in your JSS console)

Also be sure that your install policy does a recon to collect the inventory after install because that's not automatic.

[AJPinto · Accepted solution]

This is because BeyondTrust does not put their jump client in /Applications. I suggest spending some time getting to know applications before you deploy them, knowing where applications put files is critically important to being able to successfully being able to deploy and manage a client. 

The Extension Attribute below will tell you if the agent is installed or not.

#!/bin/bash

JumpClient=`ls /users/shared | grep ".com.bomgar.scc.*"`

if [[ $JumpClient != '' ]]
then
        echo "<result>Jump Client Installed</result>"
else
    echo "<result>Not Installed</result>"
fi

[sdagley]

Adding an EA to detect the jump client app won't add it to the Applications list. To do that requires adding the location that the jump client app is installed in to the search paths Jamf Pro scans as part of the inventory collection process.