Update and change PreStage Enrollment Profile.

[jgwatson]

Some of my older iPads who initially enrolled via DEP to the JSS have been wiped and we are trying to reissue them to other students, for some reason the iPads are no longer enrolling in the JSS. When it comes to that step, it is missed.

Any ideas on how to fix this? I was wondering if I should reassign these iPads to a new enrollment profile, rather than using the one made 3 years ago.

Thanks so much!

[bumbletech]

Head to Global Management > Device Enrollment Program > (Your DEP Account) > Devices tab. Pop each serial into the "Filter Results" field. You should be able to see which pre-stage enrollment they're assigned to if they're assigned to your JSS from that DEP account.

If they're not there, try re-assigning them from deploy.apple.com.

[wdpickle]

Check to see if they are iOS 9 or higher also