Issued a 2015 MacBook Air to a user. Her account is Standard. I created the account in System Preferences, and I'm positive her account is FileVault-enabled. She restarted her machine and the only account available was the Admin account that I used to set up the computer.
This computer was completely erased and Big Sur installed when I set it up for her. It's in our ABM account.
Has anyone else encountered this? Did i neglect something in setting up her mac?
Sounds like she does not have a Secure Token. If you can log in to the computer try running this command
sysadminctl -secureTokenStatus $user and see if a Secure Token is enabled or disabled for her account.
If not, try using the
sysadminctl -secureTokenOn command. You will need both passwords (local admin & user password).
Unfortunately, I didn't have a chance to run that command. I logged in as admin and recreated their account from scratch and tested everything. They needed a working computer more than I needed an answer to this specific problem. I'm retracing my steps on another computer trying to recreate the problem.
Again, thanks for the help, everyone.