We have an iPad that is not getting the options that iPhones have to register with Azure AD
When we add an iphone it immediately gets the option to register with Microsoft within the jamf app on the device. However, we are trying to add an ipad device and it does not get the option to register with Microsoft in the jamf app. I was able to register it with Microsoft through the settings in the Microsoft Authenticator app, however, this is not the normal process and the ipad does show in Azure ad, but its compliance shows as n/a. Because the compliance shows as n/a, we are unable to connect the device to email and other Microsoft apps.
Is there something that we are missing? The only thing that we can see causing the problem is that the ipad did not get the option to register with Microsoft from within the jamf app for some reason.
Solved! Go to Solution.
The reason for the difference in behavior between the iPhone and iPad device registration is likely due to the device's operating system. iPhones run on iOS and can be directly integrated with Microsoft Intune for MDM management and device compliance policies. On the other hand, iPads run on iPadOS, which is a different operating system, and may require additional steps for integration with Microsoft Intune.
To resolve the issue with the iPad device not showing the option to register with Microsoft within the Jamf app, you can try the following steps:
If these steps do not resolve the issue, you may need to reach out to Microsoft support for further assistance.