WebClips on Shared iPads

alex_wyatt
New Contributor II

We noticed almost immediately that WebClip payloads caused errors on Shared iPads. We made sure to separate those into their own profiles, but that still leaves us with a dilemma...is there any way at all to get WebClips onto a Shared iPad? I've tried assigning to the user instead of the device, and even using the "Home Screen Layout" payload (both in Config Profiles and in Classes), and I can't get anything to stick

On a similar note...I have no idea how that WebClip setting for the Home Screen Layout is supposed to even work, so maybe if I get that figured out, the rest will come...

21 REPLIES 21

were_wulff
Valued Contributor II

@alex.wyatt

From what we have been able to determine, web clips, by design, are not allowed for iPads in mutli-user (shared) mode.

When trying to install them, if you look at the device's console log, you'll see an error similar to "The payload type “com.apple.webClip.managed is not permitted to be installed for the system in multi-user mode."

It may be worth contacting your Apple rep to file a feature request with them to allow web clips to be used on iPads that are in multi-user/shared mode.

Thank!
Amanda Wulff
JAMF Support

alex_wyatt
New Contributor II

@amanda.wulff yeah, I was worried about that

I'm trying right now with a non-shared one to see if I can figure out the syntax for adding a WebClip to the Home Screen Layout...any ideas there? I'm hoping maybe it'll be a workaround...if I can figure it out!

were_wulff
Valued Contributor II

@alex.wyatt

You should be able to add com.apple.webClip.managed to a non-shared/multi-user iPad, however there are a few caveats:

1) You cannot specify where on the home screen the Web Clips show up. There is a RADAR open for this under 24839633.

2) Web Clips cannot be added to the dock. This is by design as far as we have been able to determine.

3) Web Clips cannot be added to a home screen layout payload; we have a PI open for this as the JSS gives the incorrect impression that they can be added by allowing you to attempt the addition (PI-002954), however, the behavior itself is intended according to Apple and not even an option in Profile Manager.

If you have additional questions or run into problems, please feel free to get in touch with your TAM so they can dig into it a but further than we'd be able to here. You can get in touch with your TAM by e-mailing support@jamfnation.com, giving us a call, or by using the My Support section of JAMF Nation.

Thanks!
Amanda Wulff
JAMF Software Support

alex_wyatt
New Contributor II

@amanda.wulff bad news, our Apple rep says that, as far as Apple is concerned, webclips should work when assigned to users on Shared iPads. That means the ball is in Casper's court! I won't be able to troubleshoot until I'm back on-site (Thursday next week), but any suggestions I can try to implement between now and then would be appreciated! Thanks

hsekiv
Contributor

I can also confirm this is not working as expected for shared iPads. Webclips are a great tool for us so hopefully this can be resolved soon.

bvondeylen
Contributor II

I will add my disappointment in finding out that Web Clips cannot be assigned (Pushed) to Shared iPads, AND Web Clips cannot be installed via Self Service on Shared iPads.

I called Apple and they claim Web Clips should work on Shared iPads, so the issue is jamf.

Noticed that users on Shared iPads also cannot create their own Web Clips (the terminology is changed to Request Desktop Site), and the Request goes nowhere.

So, PLEASE fix this as soon as possible. Web clips are very useful for lower grade students where a majority of users will be using Shared iPads.

bvondeylen
Contributor II

This does need to be figured out soon. Can someone from Jamf either agree it is a Jamf issue and let us know a timeframe of getting this fixed please? Or communicate with Apple and get this figured out so it works. We have many Web Clips we would like to use, and right now we cannot.

alex_wyatt
New Contributor II

I 100% still agree this is a problem that needs to be addressed ASAP, but am no longer convinced it's entirely Jamf's issue. I've seen some reports that multiple MDMs and even Apple Configurator are unable to add WebClips to Shared iPads. If Jamf could squawk at Apple too...that'd be great

In the meantime, an app called Symbaloo works as a sort of WebClip repository. Unfortunately, it's considered a web browser...so its rating is 17+

(@amanda.wulff)

byrnese
New Contributor III

This is still a problem...

were_wulff
Valued Contributor II

@byrnese

This is still a problem because PI-002745 is still open.
While PI-002745 is still open, you will continue to see this behavior with your JSS.

When PI-002745 it will appear in the release notes listed as fixed.

Please note that if you do not see PI-002745 on the list of resolved defects, and are still seeing the behavior, it means that PI-002745 is still in an open state.

Our development and product management teams are aware of this issue and when there is an update it will appear in the release notes.

If you would like to open a case to have it attached to PI-002745, please get in contact with support either by giving us a call, sending an e-mail to support@jamf.com, or using the My Support section of Jamf Nation.

Thanks!
Were Wulff
Jamf Support

arobertson
New Contributor II

Any updates on this feature? I desperately need this feature to work. We are using web clips to do our end of year surveys and can't get them on Shared devices.

RLR
Valued Contributor

Currently setting up shared iPads ready for September and ran into this issue. I also find it odd that the self service web clip constantly tries to install it self if you've got it turned on in JSS Settings to install automatically. Would have though there'd be a way to exclude shared iPads from receiving this command if they can't use them. Just getting constant failed commands.

iBSC
New Contributor III

Hi, is there anyone using webclips with shared iPads? Is this Jamf issue or Apple?
Has anyone found any workarounds?

anitasmith
New Contributor

i still cannot add a web clip to a shared iPad - anyone found a work around yet?

arobertson
New Contributor II

Hello all, while we have not found a way to get webclips on shared iPads, we have found a work around. We basically created a table in Pages. The table has about 12 slots and in each we've inserted the logo affiliated with the link we wanted to use. Afterwards we attached the URL link to the logo. When you clicked on the logo it takes you to the link.

So basically, this is now a catalog that we can add to or take away from as necessary. Save it as a PDF and deploy through Jamf as an eBook. We named it Weblinks and Resources. The student opens eBooks (Books) and this is automatically installed. It opens like a book and they can just scroll to the desired link, click it and Presto!!

Hope this helps someone. It works for us! Very nice design and looks like a library.

Let me know if you'd like me to add a picture.

Thanks

user-VirginiaSm
New Contributor II

This is still a problem, I tried to configure a Webclip and got the "The payload type “com.apple.webClip.managed is not permitted to be installed for the system in multi-user mode." error. This thread is almost 4 years old, any way it can be fixed?

danflynnbu
New Contributor

We just moved some iPads over from InTune for Shared use as we were having Wifi profile issues between guest sessions and there you could push Webclips to Shared iPads and it worked...

roypnoy
New Contributor

This is definitely not an Apple iOS issue. We are able to push web clips on Shared iPad using Microsoft Intune without any issue. Is there a future fix for Jamf Pro web clips for Shared iPad?

rsaeks
New Contributor II

Does anyone have some techniques for getting links to devices that are being used as a shared iPad? I'm thinking about K-2 students and how we can make it easy for them to access common websites if they are using a shared device.

bfrench
Contributor II

Looks like this is finally allowable with 10.24.1 You can now apply mobile device configuration profiles at the user level for iPads enrolled with Jamf Pro with Shared iPad enabled. This feature enhances Shared iPad workflows in your environment by enabling you to distribute configuration profiles directly to a user that logs in to the iPad. For example, you can create a configuration profile with a Web Clip payload that enables users to access a specific webpage. When each user logs in to the iPad, the profile is installed on the device for that user allowing the user to access the webpage directly from their Home Screen.

user-ZggJOZNJvo
New Contributor

Hi all.. i see this post is really old, buta google search brought me here..
Anyone has been able to get an answer on this? i have joined JamfSchool to AAD and the activity log on the ipads reveals that the Install/Update of (AzureProfile) has errors; when checking i get the following: " Profile Installation Failed / The payload type “com.apple.webClip.managed” is not permitted to be installed for the system in multi-user mode."

This is a brand new, iOS 14.4 ipad
and unfortunately i can only log in with our main appleID instead of our M365 logins..

Many thanks.

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