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Zendesk Integration?
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Posted on 09-14-2013 10:59 PM
We're moving our IT dept onto Zendesk for a ticketing system and I'm curious to hear if anyone has built/used any sort of ZD to JSS integrations? Especially with 9.0 Cloud and the improved API, it seems like this would be fairly easy to do. Most importantly in my book, it would be a huge time saving to have.
10 REPLIES 10
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Posted on 09-25-2013 08:39 PM
+1
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Posted on 11-20-2013 05:36 PM
I vote for Zendesk Integration.
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Posted on 11-21-2013 02:28 PM
+1 from prospective new customer.
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Posted on 11-21-2013 04:00 PM
You can vote Zendesk integration here.
https://jamfnation.jamfsoftware.com/featureRequest.html?id=1679
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Posted on 11-21-2013 04:01 PM
You can vote Zendesk integration here.
https://jamfnation.jamfsoftware.com/featureRequest.html?id=1679
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Posted on 11-22-2013 07:16 AM
I reached out to the Zendesk guys on here, and asked if they had anything they had built.. At the time they were just starting to implement casper... (mind you that was about 6 months ago.)
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Posted on 04-23-2014 04:51 PM
Has anyone tried Oomnitza?
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Posted on 04-24-2014 11:44 AM
We're going down the same route. However, we're luck enough to have built our own inventory (integrated with our JSS via their API) and fortunately ZDs API is quite open (So my Db developer says). Having direct integration would be cool though!
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Posted on 03-25-2016 05:22 AM
So I've not been responding here as I've lost the 'attention' of my DB developer and have been directed to pursue integrations without his support. I'm either going to figure out some time to handle the integration myself or start looking at creative ways to use ZenDesk... or even move to a more full featured solution. I quite like ZenDesk, but we chose it almost completely because of it's API. Sorry for not getting more info here sooner.
P.S> If anyone has some creative ideas about managing invoices within the ZenDesk interface I'd love to hear about it, but I suppose this isn't the thread for it. Regardless, I would still very much love for JAMF to come up with some brilliant solution.
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Posted on 03-21-2018 10:25 PM
Just found this integration in the new marketplace:
https://marketplace.jamf.com/details/zendesk-jamf-viewer/
Going to test it out.
