Jamf Protect not updating Stale Records

New Contributor

I recently took over managing our instance of Jamf Protect and its a mess. I linked it via API to Jamf Pro and pushed out the plan and newest agent. The problem is some of the devices have stale records and don't seem to update even after Jamf Pro installs the new config profile and agent. The device is checking into Jamf Pro regularly but not updating in Jamf Protect.

Any advice on how to rectify this? I tried uninstalling and reinstalling the agent but that did not seem to work.


Honored Contributor II

Can you grab the protect logs off a few of the devices? There are all kinds of reasons for Protect to fail to check in, usually network related, but the logs may shed light on what may be going on.


Log Path: /var/log/jamfprotect.log