Jamf Self Service issue with apps installation

[uthankran]

I'm trying to push Sophos onto a machine through Jamf Self Service and when I click install it says done but the app doesn't install. I've packaged Sophos using Composer and use the same .pkg for a Sophos policy which is pushed out to all the devices and this pulls down and installs. Any idea what I could be missing?

[VS]

what happens if you try to manually install that .pkg file? And what does the logs of the Self Service policy says? 

[AJPinto]

Dosen't Sophos have a specific method of installation? Did you follow their guide on how to install the client with JAMF? If not I recommend following their guide. If you did and are having issues, you should contact Sophos.

https://doc.sophos.com/central/customer/help/en-us/PeopleAndDevices/ProtectDevices/EndpointProtectio...

[paul_r]

I've seen this with other applications as well. It seems like the Install button just queues an install and doesn't wait for it to actually finish.