06-21-2023 05:11 AM - edited 06-21-2023 05:15 AM
We have a question, when we enroll a device it lock the ipad with the account configured in Jamf, if you connect with that account on Apple there are the device list there?
We have that account linked with Apple School and we think that then you cannot login to Apple to see devices linked inside.
Thank you
Posted on 06-21-2023 07:16 AM
Managed Apple IDs (from Apple School Manager or Apple Business Manager) do not have access to the Find My service. See this link for more info.
That being said, your users should not need to use Find My using their Managed Apple ID. As the administrator, you have access to Managed Lost Mode to get precise device location (even if Location Services is not enabled).