Posted on 09-09-2022 05:20 AM
At our school the most iPads are iPad Air 2 and they have few years yet working.
We didn't remember if we registered the iPads with any iTunes account and now, I restored an iPad with the last IOs version and I get a stuck iPad because it is locked and we didn't remember the account used, as the message didn't show all the account name.
Any idea that we can do, change the iPad to shared and restore again maybe?
Thank you very much
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Posted on 09-11-2022 09:50 PM
They are probably Activation Locked. I had to go through this process a few times and documented the steps as well as notes from speaking with Apple Support. This was recent as of early 2022. As @afnpw noted, it takes awhile for it to be processed, around 3 weeks. It can be hard to locate documentation for purchase if the device is lets say 5 years old. Your purchaser can usually provide you with a purchase number for bulk purchases.
You can prevent this by enabling Prevent user from enabling Activation Lock in Devices > PreStage Enrollments.
Please provide your proof of ownership (see note below regarding Proof of ownership) below, such as a photo or screenshot of the original sales receipt. The document must reflect the purchase of an Apple product and show the product’s identifying information, such as a serial number, IMEI, or MEID. Acceptable file types include: PDF, JPEG, PNG, PSD, HEIC, and TIFF.
Proof of ownership: Apple said this could be a Sales receipt or invoice, Bank or credit card statement (with personal information and unrelated transactions made illegible), Wireless carrier contract if it was a cellular iPad or Shipment packing list showing the IMEI or serial number.
Things to note
Posted on 09-09-2022 06:23 AM
You will need to work with Apple support in removing the activation lock - typically having them remove activation lock requires proof of ownership. (Working in a school district, showing the device's record in Apple School Manager has always passed for proof of ownership).
Process can take some time (couple of weeks, perhaps).
Posted on 09-09-2022 08:49 AM
If the devices are still enrolled in JAMF Pro then you search for the device and under in the device inventory under the management tab choose "activition lock bypass". Click the show activition lock bypass code.
Use the code in the password field and you will unlock it. The code should be entered without the "-" that will show in Jamf as the activation bypass code.
Posted on 09-11-2022 09:50 PM
They are probably Activation Locked. I had to go through this process a few times and documented the steps as well as notes from speaking with Apple Support. This was recent as of early 2022. As @afnpw noted, it takes awhile for it to be processed, around 3 weeks. It can be hard to locate documentation for purchase if the device is lets say 5 years old. Your purchaser can usually provide you with a purchase number for bulk purchases.
You can prevent this by enabling Prevent user from enabling Activation Lock in Devices > PreStage Enrollments.
Please provide your proof of ownership (see note below regarding Proof of ownership) below, such as a photo or screenshot of the original sales receipt. The document must reflect the purchase of an Apple product and show the product’s identifying information, such as a serial number, IMEI, or MEID. Acceptable file types include: PDF, JPEG, PNG, PSD, HEIC, and TIFF.
Proof of ownership: Apple said this could be a Sales receipt or invoice, Bank or credit card statement (with personal information and unrelated transactions made illegible), Wireless carrier contract if it was a cellular iPad or Shipment packing list showing the IMEI or serial number.
Things to note
Posted on 09-30-2022 03:10 AM
Is curius, I created the case and Apple answer that we have to use the MDM to solve the problem, really it's a joke or something similar.
Could be I'm not explain correctly the situation or whatever, I not understand that answer, really.
Any advice about that?
Posted on 10-21-2022 02:08 PM
Might be a silly question, but are the devices in your Jamf School account? If they are, you can go to Devices > devices > click the iPad you're trying to unlock > in the right information window go to Activation Lock section and click Clear Activation Lock.
You can also check ASM to see what MD it is in. Go to your Apple School Manager account and search under Devices with the S/N and select the device. It will show in the information what MDM they are registered to.
Not sure if this helps any.