Apologies if this is a basic question — I'm new to MDM administration.
During the initial rollout at a new school location, the iPads get stuck after connecting to Wi-Fi and attempt to load the profile. The error message appears to be something like: "Timeout while reaching for profile" (translated from a different language).
Troubleshooting so far:
- I spoke with the Wi-Fi administrator to ensure that the necessary ports are open, and the firewall shouldn't be blocking anything.
- I also tested with a different Wi-Fi network, but that didn't resolve the issue.
- I un- and reassigned the ADE profiles. The profiles are relatively small compared to those at other locations, so size shouldn't be the issue.
Any suggestions for potential solutions or next steps would be greatly appreciated.
