Jamf School console (former Zuludesk) completely locked for not having enough licenses

[ccarpio]

Hello everybody.

At my school we've been using Zuludesk / Jamf School for 3 years and we really like it.

We have a mix of perpetual and annual licenses and every September, when we restart the school, we get a notification and we make the decision of which iPads to drop because they are too old, which ones to migrate to a perpetual license and which ones should get the annual one.

However we've discovered that this year we can't do anything at all on the Jamf School console until we buy all the missing licenses. We can't even manage the iPads whose licenses are already paid.

Is this the expected behaviour?

Thanks in advance.

[don_cochran · Accepted solution]

From what my Jamf Sales rep told me, yes this is what happens when you exceed the license count. She was very specific in telling me to make sure I didn't exceed the count.