New interface breaks Device Export - all models as "iPad"

New Contributor II

As per the title - after the enforced interface update, doing an Export in Devices/Inventory and selecting Model Name results in all iPads showing as "iPad" and not, say, "iPad 9th Gen (Wi-Fi)" or similar.

This makes it horrendously difficult to do any forward planning for replacement of old devices, let alone across 30 instances of Jamf School to get total numbers.

Is anyone else encountering the same issue, or is it just my instances?


(Steps to recreate - go to Devices/Inventory, click Export, click Select All, or even just Model Name, then open the downloaded CSV and check the Model Name column)


New Contributor

We have other issues, I cannot go to the details page of a couple of new iPad Airs and they're not configuring properly.  The Inventory also doesn't work in Chrome for me but it does in Edge.

Contributor II

I submitted a ticket to Jamf Support and this is what they said in reply:

Apologies for the inconvenience here. Our team is aware of the issue and is currently investing this further. We do have this issue noted as product issue number PI119383.


I have the same issue, I have multiple devices and can't differentiate between the models of my devices easily in Jamf.