@mkoch wrote:
Today I have ran into a problem I have not seen in the past. We have been using Jamf Teacher to restrict iPads for awhile now and have not changed anything today with our settings. We are getting a red exclamation point icon next to users names when trying to apply device restrictions now.
It is happening when using the app on many different devices, and while attempting to restrict many different devices.
Any insight into this?
Hello,
I'm sorry to hear you're experiencing this issue with Jamf Teacher! The red exclamation point icon usually indicates an error or a problem with the device or the configuration settings. Here are a few steps you can try to troubleshoot the issue:
Check Device Connectivity: Ensure that all iPads are properly connected to the internet and that there are no connectivity issues.
Review Configuration Profiles: Verify that the configuration profiles applied to the devices are correct and up-to-date.
Update Jamf Teacher: Make sure you are using the latest version of Jamf Teacher.
Check for Errors: Look for any error messages or logs in Jamf Teacher that might give more details about the issue.
Restart Devices: Sometimes, simply restarting the iPads can resolve unexpected issues.
Hope this helps!
Best regards,
Janet Wolf
